SHIPPING INFORMATION
Our shipping services include:
· FREE EU SHIPPING: Mainland EU customers are eligible for a free standard tracked shipping service. Please note that a shipping surcharge may be applicable for deliveries to remote areas or islands such as Malta, Cyprus, Iceland, etc. Shipping times vary by country, but the average lead time is 3-5 working days from the dispatch date. On rare occasions, we may contact you for an additional shipping fee if your location is considered remote, as it falls outside our standard EU shipping pricing. Before placing your order, please get in touch with us if you are situated in a remote area.
· RAPID DISPATCH: We typically dispatch your order on the next working day. In the case of larger items, we might take an extra day to ensure careful packaging.
· WORLDWIDE SHIPPING: We also offer worldwide shipping for all orders. International customers are kindly requested to contact us for a shipping quotation before finalizing their order.
IMPORT DUTIES AND TAXES: Please be aware that import duties, taxes, and brokerage fees are not included in the product price or shipping and handling costs. These charges are the responsibility of the buyer, as we only charge the transportation fee for your order. You can consult your country's customs office to determine if there will be any additional costs.
CUSTOMER INFORMATION
At our core, we are committed to delivering top-notch products and take immense pride in our industry-leading customer service. Additionally, we rigorously scrutinize all orders before they are dispatched to our valued customers. Each product undergoes rigorous testing on specific vehicles in our workshop prior to being offered for sale.
We STRONGLY recommend that you inspect all contents upon delivery to ensure there has been no damage during transportation. Should you discover any issues, please promptly report them to us within 7 days. This timeframe is essential as it allows us to initiate a claim with the shipping company, which has its own time limits for reporting shipping-related damages. Failure to report any damage within this specified period may result in the rejection of your claims.
In the rare event that you encounter a product damaged in transit or facing a fitment issue, we encourage you to contact us via e-mail or send a direct message through eBay. Rest assured, we are committed to swiftly resolving your concerns. When reaching out, kindly provide us with as much information as possible, including clear photos of the issue, as this will expedite the resolution process.
FITTING INFORMATION
· We highly recommend using a professional fitting service to install our products.
· Please be aware that when you buy our body styling products, you acknowledge the potential need for adjustments, modifications or trimming to ensure a proper fit.
· It is important to trial fit all body styling parts before priming and painting to ensure a precise and uniform fit.
· Unless otherwise specified in the item description, fitting kits and instructions are not provided.
RETURNS AND WARRANTY
RETURNS:
- Buyer is responsible for return postage.
- To ensure the safe return of unwanted items, we strongly recommend using a trackable service.
- Regrettably, we cannot process exchanges or refunds for goods damaged during the return process.
- Products modified or altered in any way by the customer will not be eligible for return.
- Whenever possible, please retain and reuse the original packaging to help ensure that the returned products reach us in excellent condition.
WARRANTY EXCLUSIONS:
Our warranty for exterior and interior products specifically covers fitment issues.
- Return shipping charges are not covered by our warranty unless the product is found to be faulty.
- Any damage caused from improper installation or the use of non-supplied parts is not covered.
- Changes in appearance or damage caused by external forces and elements are excluded from the warranty.
- We reserve the right to modify the warranty conditions without prior notice.