ENGEIKA

For the seeds you just plant, let's us join a hand to water it. As a plant grows with day-to-day care, at Engeika, your satisfaction grows with our lifelong experiences and the fullest attention.

Founded in 1987, Engeika has been known as a leading direct-to-customer e-commerce retailer specializing in writing instruments, watches, bags & cases, and recently lighters. Our mission is to bring the most wonderful products with the best quality and design to our customers from all over the world.

Engeika means horticulturists in Japanese. A horticulturist is a person who uses scientific as well as artistic knowledge to give the best caring to every single plant in his/her garden. The development of plants is his/her joy. And, the name says it all. We, at Engeika, love and proud to take care of each of you, our dear customers, as your satisfaction is our happiness and motivation every day.

In each product in our store, we would like to bring to YOU not only the BEST QUALITY or the MOST AMAZING DESIGN but also the INSPIRING STORY lying under each of them.

About Writing Instruments

Our story all starts with the love for fountain pens as well as all writing instruments. We used to be amateur in this field but time after time, knowledge is gained and experiences evolve. We are now proud to bring you not only the best writing products but also the most useful advice so that you can have the most satisfactory writing afterward. If you have any questions about writing, please ask us anytime, you will quickly find your answer with our help.

I love to receive messages from you! If you have any questions or inquiries, please FEEL FREE to ask me! Please click here to contact me through EbayPlease feel free to write to me in any language you like. I will try my best to understand your words and write to you in English or Japanese.

We only accept PayPal as it is the easiest and safest way to complete a transaction.

Please pay any invoice within 5 business days so we can prepare for your shipment as soon as possible.

Please click here to contact us if you have any questions.

Once the item has arrived to you, please kindly check it carefully. The return is only accepted during the return period. After that, any problems with your products will be able to send back to us and covered by the warranty from the manufacturer.

Please do not hesitate to contact us, if you have any other questions.

Return Eligibility:

Items must be in new condition and have not been used at all means.

Return Instructions:

Before returning any item, please contact in advance. We would like to hear the reason why you want to refund the item as we always want you to be happy with your purchase.

Refund:

Right after your item is delivered to our address, we will let you know and refund to your account as soon as possible.

100% Brand New?

All of your items are 100% Brand New and have NEVER been used at all means. However, please know that your order might be opened for inspection at the port of entry in your country.

Authenticity:

Yes. Everything we sell is authentic. We inspect every item for authenticity and operation and guarantee authenticity. With our long history serving customers from all over the world, you can feel secure when making a purchase from us.

* Due to shipping restrictions because of the current global crisis, we are not able to ship to the following places:

     -Kerala, Uttar Pradesh, West Bengal (States of India)

     -North Korea

     -Russia

• Shipping Address:

Please input your shipping address in the English alphabet as it is required by our shipping courrier.

An up-to-date phone number is required. Please make sure your info on eBay/PayPal includes a valid phone number.

• Custom/Import duty:

All our products are shipped from Japan and will be declared at the actual value of your product. Please kindly note that you are responsible for all customs and import fees when the parcel reaches the destination country and we will not be responsible for any customs and import fees charged.

Since customs duty varies for every country, the customs and import fees might be different depending on the shipping address. Please check with your country's regulations to calculate the fees.

If your parcel is returned back to us because of failure to pay the customs duty charges, you can choose to have it reshipped (you have to pay for the shipping again) or cancel the order. For the latter case, please note you will be refunded for your order after deducting the shipping fees for the two-way shipment.

• No Additional Fee:

In order to ship your order, we always pay 100% of the shipping fee to the transportation company.

In 99% of cases, your order will reach your house while you DO NOT need to pay any extra fee. However, in some cases, after the item reaches your country, your local post office may charge you a few bucks for the rest of the delivery. We would like to ask for your cooperation and understanding.