Payment
We only accept payment through Ebay & Paypal.
We cannot combine items or reduce postage.
Please notify us if there is going to be a delay in payment.
Delivery
Most orders are sent by standard inland mail or Air Mail. Heavy/high value items, or orders where the Express Delivery option has been selected, will be sent by courier.
Goods are packed and dispatched by our warehouse staff in either a padded envelope or a box as appropriate. The package will contain a dispatch note without prices. We cannot include other items or add notes to the outside of the package.
Multiple item purchases may be sent in multiple packages.
Orders may be fulfilled from Switzerland by our subsidiary company Online Commerce GmbH. If you will require a VAT receipt please contact us before placing your order.
Where Customs Labels are required we will show actual values less any shipping or service charge. We cannot show the item as a gift, as second hand or at a lower price.
Returns
Your purchases are guaranteed with us. If your item has not arrived within 14 working days (UK purchasers) of dispatch we will either send you a replacement or refund your purchase. European Buyers - we will re-send or replace if not received after 21 days of dispatch (except Italy which is 28 days). International Buyers: we will re-send or replace if not received after 6 weeks of dispatch. We cannot do anything before these timescales as the Royal Mail will not concede that the item is lost until then and we cannot make a claim against them until then. The above is conditional on the buyer supplying a correct delivery address.
If you have not received your item and 14 working days have not passed since dispatch, please be patient and wait for the time to elapse. If 14 working days have passed and still no delivery please contact us via the eBay messaging system. If the item you have ordered is larger than a standard letterbox we would advise you check with your local sorting office (and neighbours) even if you have not received a card from your postman.
We will not knowingly dispatch a damaged item, but cases and contents can occasionally receive damage in transit. If this happens please contact us and we will arrange for the item to be returned and a replacement sent out to you (or a refund).
Our Returns address is:
Returns DEPT
Online Commerce Ltd
Carterton Industrial Estate
Black Bourton Road
Carterton
Oxfordshire
OX18 3EZ
Please include the despatch note, and the following:
- Your ebay item number.
- Delivery address and postcode.
- Reason for return.
- What you would like in return.
- The Order reference number
About Us
Our company has been trading on the internet since 2001, and is based in the heart of the Cotswolds. Online Commerce Ltd is focussed on selling quality branded items at affordable prices. We pride ourselves on fast despatch, competitive prices, and expert customer service.
All of our items are 100% Authentic & Genuine.
We guarantee to send you a replacement or a refund if your purchase does not arrive within 14 working days from dispatch
Contact Us
We work Monday to Friday 9:00 am to 5:00 pm and will endeavour to reply to all e-mails/messages received. Please note that we cannot reply to e-mails received in the evening or at weekends until the next working day.
We value our feedback rating. If you have a problem with any item, please contact us first before leaving negative feedback. In our experience, just about anything can be resolved to the satisfaction of both parties.
