We Ship Worldwide, and will generally send out your order 1 to7 business days after payment has cleared. If there is a delay in handling time we will let you know. Please make sure your shipping address is current and updated. Our Products do ship from China via EMS and will generally take 7 to 35 days to arrive at address in: The United States, Canada, Australia, and Europe.  However it may take up to 60 days to ship to countries that do not use EMS. So if you want this for your gig next weekend it probably wont make it on time, so please keep that in mind when ordering. We package very carefully but can highly recommend shipping your new baby in a protective soft or hard case. We offer these at great prices just add one to your cart.  

-If you feel you may just need a part (dial, strings, tuner, etc). We can send you that part to fix the problem.
-If you need to make a return due to a broken or defective product, please contact us in time and we will give you a replacement/return
-Keep the defective product exactly as it arrived, including packaging. Do not remove any parts or write on the instrument
-Please Re-pack item exactly as it was packaged whether it be

   All of our products must pass a detailed inspection and quality control check before leaving our facilities. This ensures that our products will meet the global standards for instruments, that have been set over many decades.  We combine hand craftsmanship, with modern design techniques, to create quality, comfortable feeling, excellent sounding instruments! That not only look fabulous, but are extremely playable and the quality truly extends above the price tag. 
     With over 12 years experience in hand crafting instruments, we are able to guarantee your experience with us be a pleasant one. So browse away, we have hundreds of beautiful instruments and amplifiers available. Many of our products are inspired by, and designed around world class brands. However with our name on the headstock the most important thing to us is craftmanship.  We do many custom builds so please contact us today with those ideas on that next one of a kind guitar. Since we are the manufacturer we are also able to offer you WHOLESALE pricing, with extreme consistency in product. 6PC or more will get you the best pricing available. We focus on QUALITY! We take pride in our instruments and just as much pride in our after sale service. 

Remember we make these guitars by hand. And we don't just make one.  Things like wood grain, texture, and color, may differ slightly than the one pictured.

"Very surprised of the quality, color, finish , set up, overall well worth the money :-)"
- "Beautiful guitar and craftsmanship. Fast Ship, A+ seller!"
- "Full hollow body. A really nice guitar for a great price , Thanks!"
- "Wow, I am very happy! Very nice guitar and fast shipping! A+++"

- "The guitar is beautiful, and the service excellent"

Please Feel Free Contact us! Customer Service Is Waiting To Assist You.
All emails will try to be answered within 24 hours. We do receive a lot of emails and sometimes they get lost so, If you do not receive a reply within a few business days, please kindly re-send your email and we will reply back you as soon as possible.
We apologize if you have any trouble with your purchase from Starshine Music Factory. However we have 100% satisfaction guarantee. So don't worry we have your back! Please contact us first, our customer service representatives are here to assist you.