BTS Character Figure Toothbrush 4 Refills Magnetic Holder Set K-Pop Official MD




Thank you for choosing our store.

We take great care in preparing your orders for shipment and guarantee that our products are 100% genuine, and sourced directly from the Republic of Korea. For your peace of mind, our products are packed under CCTV surveillance before leaving our facility. Just so you know, we cannot accept returns or exchanges for damages or discoloration caused by user negligence. However, if you have any concerns about your purchase, feel free to reach out to us via eBay message, and we'll respond within 24 hours. Our top priority is customer satisfaction, and we're always here to assist you

Shipping

Please take note that all items will be shipped from South Korea after being double-checked. You can find shipping options and costs in the shipping and payments table. By default, we use Economy shipping, but if you prefer to receive your order faster, you can choose other options such as Standard shipping or Expedited shipping (EMS/DHL/FedEx). To ensure that your order will be delivered safely and quickly, please provide your complete and accurate shipping address when you make your purchase. Please keep in mind that it's not possible to change the shipping address after the product has been purchased. We will provide you with a tracking number within 2-3 days of shipment (excluding weekends and public holidays). Delivery time frames are as follows:

- Economy shipping: Tracking number provided. Delivery time is approximately 35-60 days. - Standard shipping: Tracking number provided. Delivery time is approximately 20-35 days. - Expedited shipping (EMS/DHL/FedEx): Tracking number provided. Delivery time is faster than other options.

Please note that if you're using Economy shipping, it can take a month or two to a couple of months, depending on your location.

Custom Tax

To ensure a smooth purchasing experience, please note that customers are responsible for any VAT, duty, or custom taxes that are not included in the product or shipping fees. We recommend checking your local customs policy before making a purchase to prevent any unexpected charges. If your package is declined or returned due to customs taxes or duty, you will be responsible for the shipping cost and a 10% restocking fee (based on the total price). If your package is held at your local customs, please be sure to contact your local customs office and FedEx/DHL & Post Office within a set timeframe. If you need any documents to clear customs, please send us a message on eBay, and we will provide the necessary documents after verifying with our courier.

Return Policy

We want to make sure that you are very satisfied with your purchase. For any reason to return, you can return it within 14 days from the day you received it. But before returning it, you should contact us first immediately. So that we can assist you with the required arrangement upon your request. Please include the original receipt in your return package or add a note with your eBay username. Refund will be done according to the following conditions.

  • All items must be returned in their original condition. The package must be in unopened condition, the items are in unused condition, and not missing any part of the product (Except the defects of the manufacturing). We will only refund after receiving the returned product and deduct the shipping cost and 10% of restocking fees.
  • The return will be rejected if the package has been opened and the whole or parts of the items are used, parts are missing and damaged due to the negligence of the buyer (except for defects in manufacturing). In case of any defects found, only defects in manufacturing are accepted as the reason for return. 
  • If the package is returned due to refusal to pay customs tax or unsuccessful delivery (e.g., insufficient address information, no receiver, local customs, etc.) the buyers have to pay for all shipping costs, customs fees, and 10% of the total price restocking fee.
  • After we receive the returned product, a Refund will be done.