Common problems:

Q: What is the return policy:

As we ship goods from China to the buyer's location, we do not accept a return policy. If there are any quality problems with the goods, we will assist the buyer to repair and replace the relevant spare parts. If the package is lost, we can accept a refund to the buyer.

Q: What about damaged items?

A: Be sure to check the packing and goods before you sign the transport document. If the damage is due to shipping reasons, please do not receive the goods and take photos of the damage. Then contact us first, we will discuss with our freight forwarder 2. In some countries, shipping is free, but the buyer needs to provide a customs ID, and in some countries, shipping does not include import tax; 2. If the Buyer chooses to transport the goods according to the Seller's mode of transport, we will transport the goods by sea or air (door to door or door to port) in certain countries; If you have any questions, please feel free to contact us. Thank you.

Q: What about the warranty?

A: Our product warranty is 1 year. If you have any quality problems, we promise a 1-year warranty (free spare parts).

Q: What about certificates?

A: We have CE, ROHS, FCC and FDA certificates, as well as UL and KC certificates for power cords, PCBS, motors and other components.

Q: Regarding customs duties or import duties:

A: We are not responsible for tariffs or import taxes in certain countries. You can start by asking which countries.

Q: I am a distributor and I want to buy many of your products. What's the wholesale price?

A: Hi, thank you for your inquiry. If you would like to make a large purchase, please send us an email with your information. We will offer you the best price. Thank you. My friend.

Please note that the product you purchased may have color errors and feature updates. Refer to the actual product. Thank you.