Our Returns Policy
We
pride ourselves on the quality of our products, and our dedication to
customer satisfaction. That is why we offer a comprehensive returns
policy. Our returns policy lasts for 30 days. If 30 days have gone by
since your purchase, unfortunately we can’t offer you a refund or an
exchange. To be eligible for a return, your item must be unused and in
the same condition that you received it. It must also be in the original
packaging.
Several types of goods are exempt from being
returned. Opened e-liquids, drip tips, opened coils, and atomisers which
have been filled with liquid cannot be returned.
Please contact
us first regards any product you wish to return with a description of
the issue, along with order number which can be found on the invoice
sent at time of ordering. We recommend you use a signed for service to
ensure the goods are received back safely. Please do not send your
purchase back to the manufacturer.
There are certain situations
where only partial refunds are granted: any product otherwise working
but with obvious signs of use or wear and tear. Any item not in its
original condition, that is damaged or missing parts for reasons not due
to our error. Any item that is returned more than 30 days after
delivery.
Exchanges
The quickest and
easiest way to receive new items before your desired item sells out is
to re-purchase them online and return the unused items for a refund.
This way you will receive the correct items quickly and your refund will
be processed once the items are back with us.
Refunds
Once
your return is received and inspected and assuming everything is in
order, we will refund the product value excluding any postage charges
originally paid, back to the payment method originally used. Please
allow a few days for the funds to be received back into your account.
Late or missing refunds
If
you haven’t received a refund within a week of returning your items,
please contact us first to check they have been received back. If they
have and we've processed your refund, please contact your card issuing
bank or company but please bear in mind it may take some time before
your refund is officially received back into your account. If you still
have not received your refund, please feel free to contact us
Sale or clearance items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You
will be responsible for paying for your own shipping costs for
returning your item. Shipping costs are non-refundable. If you receive a
refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over £50, you should consider using a
traceable shipping service or purchase shipping insurance. Regardless,
we recommend you use at least a signed for service. We can’t guarantee
that we will receive your returned item.