Customer Support
We accept PayPal. This is the most secure method to make payments for products or services online.
We deliver to mainland UK addresses only. No International Shipping.
We are able to provide next day delivery for our orders 99% of the time for orders before noon on week days. However, in some cases the delivery may be slightly delayed due to unforeseen circumstances. Feel free to contact us anytime to ask for a status update on delivery - we always get back to you as quickly as possible. If the delivery is delayed, we give you the option to cancel your order and receive full refund for the item if you prefer.
We cannot ship to the following areas: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish, Highlands, Scottish Islands, Northern Ireland. This is because our carriers do not allow shipping certain products (e.g. liquids, sprays and batteries) to these locations. In case we receive an order from the above areas, we will still attempt to deliver but cannot guarantee our usual delivery time.
We cannot combine shipping, and there is no local pickup. Additionally, our carriers do not provide shipping to certain postcodes. Please contact us if you are unsure whether your postcode is included in our shipping policy.
You can track your order by clicking the "View order details" link on the listing that you're receiving. Please allow up to 24 hours for order processing. If you have a problem tracking your order or have not received your item, please contact us before opening a request and we will reply to your query always within 24 hours - usually much quicker!
We work hard with all of our customers to ensure that they are getting an excellent shopping experience. Refunds are available for returned items. We accept returns within 30 days from the date you receive your item. If you do have a concern or want to return an item please contact us before opening a return case. Return cases negatively affect selling accounts and we will professionally handle your concerns/returns.
Communication is KEY to helping us give you the best experience. The best way to contact us is through eBay messages. We work very hard to ensure that our customers are taken care of and always reply to you within 24 hours. As an eBay selling company feedback is our bread and butter. Please contact us with any concerns or problems that you encounter before leaving negative/neutral feedback! We will do our best to turn any less than satisfactory experience into a positive one. If you are happy with our transaction please leave us positive feedback.
Thank you for visiting our ebay store!
【 Important Information】 - You must use good quality ceramic lamp holders. When using the reptile basking bulb, keep a distance of more than 30cm from reptiles. Do not turn on the chicken heat lamp immediately after turning it off, and do not turn the bulb on and off frequently. 【No Light Emitted】 - The heat lamp bulb only generates heat during use, and does not emit light. It provides sufficient heat for your pets so that they can feel the warmth you made for it in a cold environment. Especially when it is used at night, it will not affect the pet's sleep. 【 Heating UP Fast 】- Spiral surface design means longer filament, increases the filament resistance, expands the heating area. After turning on the reptile ceramic heat bulb for 10 seconds, you can feel the rapid rise in temperature, and it only takes a few minutes for the reptile heat lamp to reach the rated temperature. 【Easy to Install】 - This ceramic heat lamp is simple and easy to install, just screw it into a standard porcelain E26 or E27 screw socket (ATTENTION: Use only with a porcelain socket, because the plastic socket may melt the lamp holder) 【What You Get】 - You will get 2 packs 100w ceramic heat lamp that is made of ceramic and metal which has a perfect heat radiation feature. It's great for reptiles and amphibians, great for pet, coop, chicken, lizard, turtle, birds, snakes, spiders, rabbits, chameleon, bearded dragon, etc. With Bonlux's reptile heat bulb, our pets can feel the warmth we made for it in a cold environment.
Customer Support
We accept PayPal. This is the most secure method to make payments for products or services online.
We deliver to mainland UK addresses only. No International Shipping.
We are able to provide next day delivery for our orders 99% of the time for orders before noon on week days. However, in some cases the delivery may be slightly delayed due to unforeseen circumstances. Feel free to contact us anytime to ask for a status update on delivery - we always get back to you as quickly as possible. If the delivery is delayed, we give you the option to cancel your order and receive full refund for the item if you prefer.
We cannot ship to the following areas: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish, Highlands, Scottish Islands, Northern Ireland. This is because our carriers do not allow shipping certain products (e.g. liquids, sprays and batteries) to these locations. In case we receive an order from the above areas, we will still attempt to deliver but cannot guarantee our usual delivery time.
We cannot combine shipping, and there is no local pickup. Additionally, our carriers do not provide shipping to certain postcodes. Please contact us if you are unsure whether your postcode is included in our shipping policy.
You can track your order by clicking the "View order details" link on the listing that you're receiving. Please allow up to 24 hours for order processing. If you have a problem tracking your order or have not received your item, please contact us before opening a request and we will reply to your query always within 24 hours - usually much quicker!
We work hard with all of our customers to ensure that they are getting an excellent shopping experience. Refunds are available for returned items. We accept returns within 30 days from the date you receive your item. If you do have a concern or want to return an item please contact us before opening a return case. Return cases negatively affect selling accounts and we will professionally handle your concerns/returns.
Communication is KEY to helping us give you the best experience. The best way to contact us is through eBay messages. We work very hard to ensure that our customers are taken care of and always reply to you within 24 hours. As an eBay selling company feedback is our bread and butter. Please contact us with any concerns or problems that you encounter before leaving negative/neutral feedback! We will do our best to turn any less than satisfactory experience into a positive one. If you are happy with our transaction please leave us positive feedback.
Thank you for visiting our ebay store!
【 Important Information】 - You must use good quality ceramic lamp holders. When using the reptile basking bulb, keep a distance of more than 30cm from reptiles. Do not turn on the chicken heat lamp immediately after turning it off, and do not turn the bulb on and off frequently. 【No Light Emitted】 - The heat lamp bulb only generates heat during use, and does not emit light. It provides sufficient heat for your pets so that they can feel the warmth you made for it in a cold environment. Especially when it is used at night, it will not affect the pet's sleep. 【 Heating UP Fast 】- Spiral surface design means longer filament, increases the filament resistance, expands the heating area. After turning on the reptile ceramic heat bulb for 10 seconds, you can feel the rapid rise in temperature, and it only takes a few minutes for the reptile heat lamp to reach the rated temperature. 【Easy to Install】 - This ceramic heat lamp is simple and easy to install, just screw it into a standard porcelain E26 or E27 screw socket (ATTENTION: Use only with a porcelain socket, because the plastic socket may melt the lamp holder) 【What You Get】 - You will get 2 packs 100w ceramic heat lamp that is made of ceramic and metal which has a perfect heat radiation feature. It's great for reptiles and amphibians, great for pet, coop, chicken, lizard, turtle, birds, snakes, spiders, rabbits, chameleon, bearded dragon, etc. With Bonlux's reptile heat bulb, our pets can feel the warmth we made for it in a cold environment.