About Us:
As a USA-based manufacturer, our journey began as a father-son operation, evolving into a small custom jewelry company. Each ring is crafted to order, with skilled jewelers meticulously hand-finishing every piece. We take immense pride in our work, recognizing the privilege of creating your special rings. Our commitment to quality materials and craftsmanship is unwavering, and as we handle production in-house, we can offer exceptional quality at outstanding prices.
Processing Time:
There is typically a 3-10 business day processing time, dependent on the ring's complexity. Each order is a personalized creation, and we strive to dispatch it promptly, understanding its significance to you.
Contact Us:
Questions? Feel free to send us a message. We're here to help!
Payment Methods:
Securely pay via PayPal, major credit cards (AMEX, Discover, MasterCard & Visa), or The Jewelry Source gift cards, with encrypted transactions ensuring the safety of your identity and payment information.
Shipping:
Enjoy FREE US standard shipping within 2-7 business days. For international orders, shipping costs are calculated at checkout. Expedited shipping options are available upon request. Note that we may require signature confirmation for added security.
Size Exchanges:
We offer a hassle-free size exchange within 30 days. For international exchanges or detailed information, contact us. A 20% size exchange fee applies, excluding pre-paid return labels.
Refunds:
Unworn, unaltered, and non-customized items are eligible for a refund within 30 days, with a 20% restocking fee. No Refunds for custom orders.
Cancellations:
Request cancellations within 12 hours of purchase, considering our swift custom ring production process.
Customer Satisfaction:
Your satisfaction is our top priority. If any issues arise, contact us for prompt resolution. We aim for your 110% satisfaction and hope you cherish your custom-made ring. Consider us for all your future jewelry needs!