Brugmansia, Angel trumpet Fragrance 6 Fresh cuttings, Organic Gift. Shipped with USPS Ground Advantage.

DAMAGE

Any damage to a plant must be reported to us within 24 hours and be sent with pictures of the plant and possibly the package/box for review, this is not negotiable. We will review the pictures and message and proceed from there. Please keep in mind that Priority Mail or Priority Mail Express are the only shipping forms that have insurance on them, but still must be approved by the USPS.

Communications and Responses: We are a very small family business that concentrates on shipping your order as quickly as possible. We cannot respond to messages simultaneously, so PLEASE be patient with us in the time it takes us to find time to address any message or concern that you may have. Please include your order number on all messages and you can message us through the order so the messages are linked together.

WE ARE ANSWERING ALL MESSAGES. WE do NOT control any shipping provider that is used. When we create a shipping label, the plant IS SHIPPED THAT SAME DAY. When you see a package pending acceptance, that means that we delivered the package to the shipper package drop off location and they took the package for processing. We have no control after this point as the shipper has the package.

IF YOU MESSAGE, PLEASE SEND PICTURES AND GIVE US TIME TO REPSOND. THANK YOU. STAY SAFE

Please do not leave a bad rating if the plant was delayed by weather or transit delays which are out of our control. We should be contacted first. Thank you. You can also open a lost mail investigation claim with the USPS for any package that doe snot show any scans since it was delivered to the USPS as pending acceptance. The USPS will answer you directly. Please also send me the case number to update the order.

We are a popular seller and appreciate your patronage.

When the shipping label is created your plant(s) are picked, packaged and delivered to the USPS for shipping ON THE SAME DAY! We try our best to get the orders packaged and delivered to the USPS as quickly as possible. Orders are usually shipped within 1-3 business days of being ordered, but please allow up to 5 business days, as we only ship from Monday - Friday and subject to all Postal Holidays. The orders are shipped in the same order that Etsy sends them to us after your purchase.

We do also offer Priority mail and Priority Express Mail that you can add to your order prior to check out