• Feedback from Customers will highly be appreciated and if you  are not happy with the quality or design of a product. You can  raise an issue with us before you leave any feedback.
• We will try our level best to resolve your issue without wasting your time and money.
• If you are not happy with our Product, Simply send back to us and we will issue a 100% Refund
• If you are experiencing problems with your delivery or have a problem with the product you have received, please message us SEND US A MESSAGE via ebay messaging system. We will get back to you within 12-24 hours of your message and resolve your stated issue.
•  If for some reason you are not satisfied with our product, please send us a message and we will either send you a brand new replacement or refund your money. However, we will ask you to return our product(s) is in its original packaging and in its new condition.
• If our returned product(s) has a manufacturing fault, we will be more than happy to compensate your postage costs for returning the item(s). Unlike other sellers your money is a trust given to us and belongs to you until you are satisfied with your product(s) bought.
• All customers are requested to please SEND US A MESSAGE if you have any complain regarding the product or if you have not yet received your item. Please Do Not Open a Dispute case or leave a negative feedback without having a Seller Resolution. In 99.9% cases, we give resolution in favour of Buyer and work closely with them to ensure their complete satisfaction with us.
•  Most deliveries are via our shipping carrier partner, UNITED STATES POSTAL SERVICE ( USPS ) ; however, orders that weigh more than 5 LB or which are requested for Expedited Shipping are shipped otherwise. All efforts are made to ensure speedy, safe deliveries to our customers.
•  Almost all of our product listings are with standard shipping, which unfortunately do not provide tracking at an international level. This is because we want all of our products to be at an easy reach of every customer by charging a normal postage value. However, if a customer purchases more than four different items, we may send the items via Recorded Delivery at the sellers discretion. 
• All orders are dispatched within the same business day if purchase is made by 3:00 pm; or else they will be dispatched within 24 Hours after the cleared payment into our Pay Pal account.
• If the customer desires a different shipping method (i.e. Recorded Delivery, Express Courier Delivery, etc.), then please send us a message before the payment. The customer will receive a revised invoice with its additional charge.
•  Once the customer's payment is cleared, their order is shipped within 24 hours. At times, there may be a delay depending on stock unavailability. If that is the case, we will notify the customer within 12 hours, the customer may choose to continue with the order or ask for a full refund.

HIGH TECH INSTRUMENTS: is one of the reputed industry leading American Brand in North America,Central South America ,Europe imparting its role in supplying high quality Dental, Surgical, Implant and Orthodontic ENT ( ear nose throat )  Instruments to the Health Care industry of today's era at an extremely competitive and reasonable bargains.

HIGH TECH INSTRUMENTS has achieved a benchmark in North America followed by our rapid success in retailing the above products at the philosophy of "Value For Your Money" at highly reasonable prices backed by World Class Customer Service where your issues and concerns are taken care of with Immediate Notice and every effort is made to ensure our customer's complete satisfaction to the best of our ability and service standards.

HIGH TECH INSTRUMENTS delivers HTI branded products to almost 100 countries and takes pride in being the one with understanding the importance of delivering exceptional products and service after having worked closely together with Dental Surgeons, Chain of Dental Practices, Private Practitioners, Dental Students,ENT SURGICAL and Dental Institutions.

Guarantee of Satisfaction

• Satisfaction 100% guarantee
• All surgical instruments and products manufactured and distributed by Surgical Pros conform to the highest European and International Standards with all products bearing the relevant CE mark for their classification. In addition Surgical Pros Incorporation is accredited to CE, ISO 9001, ISO 13485, and FDA.
• All products undergo rigorous quality control assessment and are fully guaranteed. Any products proving unsatisfactory in normal use will be replaced.
• We also offer 30 days money back OR Exchange guarantee if not satisfied.