Shipping and handling charges reflect the costs of packaging materials, postage, handling, etc. Please consider the total price including shipping before purchase.  Combined shipping for items from multiple listings will be calculated as follows: The heaviest item (most expensive shipping) will be considered your 1st item, all additional items will be charged at the "additional item" price as displayed per listing. If you've purchased multiple items from different listings we may be able to offer a further reduced shipping price but only if you contact us. Sometimes shipping tallies for multiple items will exceed the actual charges, and this may be due to pricing strategies and/or mistakes in setting up shipping (this is infrequent and usually happens only in very new listings. Contact us for possible combined shipping refunds if the shipping seems outrageous). As our feedback will show, we take pride in our prompt shipping. In most cases, your order will be shipped within 3 business days of when your payment is received; however situations may infrequently arise wherein it may be up to but never longer than 5 business days.  Please allow up to 5 business days from the expected shipping date before inquiring about your purchase, we don't always use Paypal's shipping service so you may not receive a specific notification when your item ships; packages under 13 oz. are usually shipped USPS First Class with postage printed from our stamp printer. Delivery confirmation is only supplied with Priority shipping. We don't offer an overnight shipping option at this time.

    Make sure your inbox has sufficient space to receive emails. If you have a spam blocking program, be sure you check your blocked mail folders for correspondence regarding transactions. If you have not heard from us within 24 hrs. it's probably because our emails are being blocked, as we are very consistent with our correspondence.  We have had a lot of emails returned from both Yahoomail and Hotmail so be forewarned. And again, please allow up to 5 business days from the expected shipping date before inquiring about your purchase, and please include your information (ebay username, item number, etc.) in any such inquiries.

    Our feedback system is set up to automatically post positive feedback upon confirmed and cleared payment. We are always available and willing to resolve legitimate issues amicably, and our stellar feedback rating proves that. If you decide to post a neutral or negative feedback for us without contacting us first, you will be blocked from any further purchases. All threats of negative feedback will be met with permanent blocking from further purchases. We don't have the patience or demeanor to put up with feedback extortion or rudeness/hostility/snarkyness from anyone. And since ebay has decided to stick it to the sellers by no longer allowing us to post anything but positive feedback, our only recourse is to make sure that buyers who leave negative or neutral feedback have to go somewhere else next time for their cooling needs.

Returns/Exchanges