About Us

We are a VAT Registered UK company, Online since 2006 supplying Tattoo & Piercing Studios & Artists worldwide!

Our international reputation has been built not on advertising or hype, but on great products backed by the highest levels of customer service.

We pride ourselves on competitive pricing, fast delivery (Orders received by 12pm despatched on the same day), and friendly, helpful customer service.

If you have any issues we are always here to offer a resolution. Our staff have first-hand knowledge of all our products, so we can help you with any questions you have. We are also an approved supplier with the NHS.

If you have any questions about a product or order, contact us via eBay message. We will reply within 24hrs Monday-Friday 8am to 3pm.

Payment

Our preferred method of payment is PayPal. If you don't have a PayPal account, you can still place your order and pay with credit card using PayPal to process the payment.

A VAT Invoice will be sent via e-Mail once your order has been dispatched, If for some reason you do not receive it, please contact us via eBay messaging system and we will get one sent to you.

Shipping

We offer Free Shipping on all UK orders. 99% of orders received by 12PM are dispatched on the same day Monday - Friday. (Orders received on Friday evening, Saturday & Sunday are dispatched on the following Monday). We send low-weight items via Royal Mail, who usually deliver UK orders within 2-5 days. EU & USA orders within 5-8 days, and rest of the world in 8-21 days (these are estimated dates only, and your orders may arrive quicker or take a little longer depending on such things as Customs which are out of our control). We ask that for international items, if you have not received your item after 28 days have passed to get in touch with us via the eBay messaging system.

Heavier items are delivered by DPD Local in the UK and close European Neighbours. Other locations may need to have separate courier arrangements.

Please be aware that items below 2kg are sent by a safe but un-tracked service. The items will have a 'delivery confirmation' tracking number which is only updated once the items have physically been delivered. Items over 2kg will usually be sent by a tracked service, and you will be advised of the tracking number as soon as your order is dispatched.

You can also upgrade to 1^st class or DPD Next Working Day Delivery (Please note that DPD Does not operate on Saturday or Sunday so if you pay for this service on a Friday, you would not received your item until the Monday)

Royal Mail 1^st class do deliver on a Saturday so this would be the best option if you are to order on a Friday.

It is very rare that orders are lost in transit - however, sometimes it can happen. Please contact us and we can investigate & resolve. However, please bear in mind regional variations in delivery times as described above, and seasonal variations due to public holidays.

We reserve the right to amend the shipping options for orders, to enable us to get your parcels delivered. This may mean a free upgrade to one of the paid services. By Purchasing from our store you agree to these terms.

International orders shall be sent via Royal Mail and it's partners or DPD Local, you will be informed once we dispatch your order.