TURKISH MOROCCAN TABLE LAMP

World Home Living is a VAT registered Limited company established in 2003. Based in Sussex, UK, our vision is to always bring high quality and truly unique products to you, our customers.

With a strong reputation of trustworthiness, we distinguish ourselves by excellent customer service and quality assurance. This not only helps us to maintain our positive feedback but creates a loyal customer base that repeatedly returns to purchase for themselves as well friends and family.

We are always keen to meet you in person to show you any of our items, discuss your specific requirements or look at ways we can bring the desired ambiance to your home. Please get in touch using the details within the Contact Us section.

1. Where do you deliver to?

We deliver to any address in the UK mainland, as well as Worldwide. If for any reason your country does not appear in the postage and payment tab, then please message us through eBay messaging service to obtain a quote for the P&P to your country.
Delivery rates and delivery times may vary by country.

2. How will I know when my order has been sent?

As soon as your order is dispatched from our Warehouse you will be sent an email to confirm that it's on its way. Your item will usually be dispatched within 48 hours.

3. Once my order has been dispatched when will I receive it?

The estimated delivery time for UK orders is 5-7 working days for deliveries within the UK or 7-10 working days for deliveries overseas. Deliveries are made Monday to Friday 8am to 6pm excluding public holidays.

Please note: Whilst we make every effort to deliver goods in the time specified, we cannot guarantee delivery in that time period or accept liability for deliveries made outside of this time-scale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

Please note we have to allow 10 working days for delivery inside the UK and 21 working days for deliveries outside of the UK to have passed before we're able to investigate the item as 'Lost In Post'.

4. What do I do if I have not received my order?

Should your order not arrive within the estimated time (please see 'Once my order has been dispatched when will I receive it?') please contact us so that we can class the item as 'Lost In Post' and investigate with the delivery company.

Please remember that we cannot investigate any missing orders until 10 working days have passed for UK deliveries and 21 working days for overseas deliveries.

We ask that you ensure you report any items not received within 10 days of dispatch as after this time we may not be able to replace or refund your item.

5. What happens if I am not at home to accept my delivery?

Usually most carriers will make 3 attempts to deliver an item.  After this the item will be returned to us

For International orders please refer to your local postal company for their standard procedure in case this differs to the UK.

Orders will be dispatched using a trackable service so you can keep up to date with your order. Your item will be professionally & carefully packed and dispatched in a timely manner.

PayPal is the the preferred method of payment which we accept.  All items must be paid for prior to dispatch. We are unable to take an order and hold it pending payment.  You may also call us on 07985723000 to make payment by credit or debit card.

If you decide that an item is unsuitable, we are happy to offer a refund or exchange within 30 days, on items which are in their original condition, unused with the original packaging.  If a return is sent without original packaging we reserve the right to charge repackaging charge.

If you have been sent the wrong item or your item is faulty please contact us via eBay messages.

Please leave a note inside your parcel with:

• - Your invoice number
• - Your name and eBay user ID
• - Reason for return
• - If you require a refund or exchange
• - For exchanges, the item/size required

Please package your item securely and post to:

World Home Living

Customer Returns
14 Princess Rd
Crawley
RH117BJ

Please keep proof of postage. Your parcel is your responsibility until it reaches us, so we recommend using a TRACKABLE service such as MyHermes. We do not accept responsibility for parcels that get lost on the way to us.

Unfortunately, we are unable to refund delivery charges or postage costs for items that are unsuitable or you do not want.

Seller Address:

World Home Living
14 Princess Rd
Crawley
RH11 7BJ
United Kingdom

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