Some of our products are the second user and have been removed from a working environment - as such they are being sold in good working order (unless specified otherwise).
Second user products may show normal signs of use - scratches, scuff marks, dusty etc. Our listing will indicate if a product has signs of more than normal use.
All gallery pictures are of the item you are actually buying/bidding on (unless specified otherwise or are on a multiple listing).
Product details and specifications are downloaded from the internet.
It is advisable to double check before purchasing to ensure that the specifications meet your requirements.
Returns
Customers buying an item (using the 'Buy It Now' option) have 7 working days after the delivery date to cancel the transaction and return their purchase for a refund. The buyer must pay for the return of the item and be responsible for packing the item well, in its original packaging, in addition, a recorded delivery service must be used. Refunds will only be made after we have received the product in the same condition as it was when dispatched. There will be a 25% restocking fee for returns on any retail sealed items.
Warranty
We provide a 12 Months return to base warranty, this covers repairs, labor and parts, and replacement where necessary however it does not cover postage costs for repairs. Furthermore, the warranty doesn't include software problems such as damages made by viruses, malware or the operating system failing. If you are having any software related problems please don't hesitate to contact us as we will do our best to help you but we will not be responsible for repairing the item.
The customer is responsible for ensuring any games they own or purchase are suitable for the computer, we do not take any responsibility for games that are not compatible with the item as we do not test computers with games. If you are unsure whether a game is suitable, please contact us.
We also do not take any responsibility for damage that you have made to the computer, for example, the motherboard or power supply burning and stopping working due to electricity failure.