Return Policy
Do I qualify for a return/exchange? - You may return/exchange NEW/UNUSED product for a full valued return within 30 days of your purchase date located on your invoice. Any used club does not qualify for a return/exchange; using your club(s), for even one shot, does not constitute new and a refund cannot be issued. We have to be able to sell them as brand new!
If your order received free shipping and you are returning it your refund will be processed minus the shipping cost.
Do I have to pay freight? - You are responsible for any/all costs associated with shipping the club(s) back to our facility. We cover any standard freight cost going back out
to your address on an exchange. Please also note that original shipping
charges are NON-REFUNDABLE. International orders do NOT apply.
How do I set up a return/exchange? - You can use any one of the following methods to set up a return or exchange for your original purchase:
- molly_brianna222 Returns Page- Visit the website located on the bottom of the invoice that you received with your product, to quickly and easily set up your Return Authorization number (WRA# or RA#).
- eBay Returns - The easy-to-use eBay Returns feature allows you to generate a return label, with all of the necessary address information, and send it back hassle free. Simply note the reason for return and drop it off at your local pickup.
- Phone - Give us a call! One of our courteous online service representatives would be more than happy to get you a Return Authorization number or answer any questions you may have!
Warranty Information: Your club(s) may qualify for a full manufacturer's warranty! Any brand new Puma club purchased through Carl's Golfland is covered under a 2-year manufacturer's warranty. Please note, this is not a Carl's Golfland warranty, but a Puma warranty. Ultimately the manufacturer has full discretion; they determine how each individual warranty is handled and can accept/decline any warranty for any reason. Being an authorized Puma dealer, we are more than happy to help facilitate any warranty claims.
Warranties purchased by international customers are only valid within the United States (Puma USA). International buyers are responsible for ALL FREIGHT as well as any applicable duties and taxes associated with getting the product to our facility and back to you.
Warranties do not apply to misused product and are only typically accepted in normal wear-and-tear condition. Warranties only cover MANUFACTURER DEFECTS and cannot be used as a playability warranty.
Didn't answer your question? - Simply shoot us an eBay message or give us a call as we're more than happy to help answer your questions.
We thank you for your understanding of our return policy and are very willing to provide returns and exchanges without any re-stocking fee
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