Shipping Charges will include handling charges and insurance. Shipping Couriers used will be based on weight/length/destination.
Ground Carriers do not deliver to PO BOX (additional charges will be applied unless a physical address is given).
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior.
Tracking numbers or shipping confirmation numbers will be emailed after they are processed. Tracking numbers are also available upon request. Contact us or leave a message through the eBay message system.
Credit Cards: We accept credit card payment only with PAYPAL. Just click on pay now button after a purchase and it will take you through the checkout.
Orders will be processed and shipped out within 1~5 DAYS after payment has cleared. (NOTE: This does not include weekend & holidays).
California Customers are required to pay sales tax. (CA Tax = 9.00%)
Items may not always be in stock. If an item runs out of stock, we will try to find another supplier to ship it out for us. If we cannot, we will notify the winner by email for a color change or refund.
Insufficient information will delay the order process so please read the invoice carefully during checkout. Make sure that the shipping information is correct to avoid delays.
Merchandise return without R.A.N will not be accepted and may be subject to a restocking fee. Please write the R.A.N clearly on the packing slip to be returned with the package along with your name. Please attach a written explanation and your contact phone number with the return package.
The R.A.N does not imply replacement or refund, but only to inspect the merchandise base on your claim after its return. Please also include a photo copy of your invoice showing the invoice number (It is recommend for customer to get the package insured and a tracking number on the return)
It is the responsibility of the customer to repack the items for the return. Items will not be refunded if it is not returned in its original condition. We will not give credit or refund on any returned package that is damage due to insufficient packing or missing hardware & accessories.
All return items MUST be in brand new condition which means the item is never installed or modified and kept in the original packaging otherwise you will be subjected to a 15% restocking fee.
If an item is purchased incorrectly, it is the responsibility of the buyer to return the item. Return labels are not given to return these items. For exchanges if an item is purchased incorrectly, the buyer must return the item and pay for a reshipping fee in order to ship out a new item. If a refund is requested, the only the item cost will be refunded and may be subject to a restocking fee depending on the shipping costs. If the auction was free shipping, a 15% restocking fee will be applied.
A 15% restocking fee will be assessed on all unauthorized returns; original shipping and handling charges are not refundable.
By bidding on the item, the buyer agrees to the return policy explained in this section.
Communication is very important and we will try our best to assist all our customers. If you need to get a hold of a live representative you can contact us. Our office hours are from 9:00 am – 5:30 pm GMT+8 Monday through Saturday (excluding weekend and holidays).
We are closed during the weekend and holidays and cannot respond to emails during those times.
Questions are answered in the order they arrive. Questions will be answered as quickly as possible.
If you have a problem about your shipment, please email us to resolve your issues before leaving feedback.