We have warehouses in Sydney and Melbourne, and we will choose the most suitable warehouse to send the package according to our inventory or the distance of your delivery address.

In order for us to send your package as soon as possible, please make sure that the address information you reserve is accurate.

1.Please be aware that PO Boxes cannot receive items above 25kg or longer than one metre.

2.If you paid before 1:00 PM, Items are dispatched the same day otherwise will send the next day, please allow 2-6 business days to arrive. Your item will be sent via Australia Post or TOLL, depending on its size and weight.

3.Items will only be delivered during normal business hours (9 AM-5 PM) on weekdays. Delivery is not available on weekends, public holidays or after business hours.

4.Deliveries to suburbs falling in regional areas may take longer than the standard estimated delivery time frames.

5. Postage fee is free for most area except remote or offshore area.

6. Please understand we cannot guarantee delivery time and cannot be held responsible for any delay outside of our control.

7.Should item returned due to incorrect address provided by the buyers, extra postage charge may apply to buyers to resend.

8, Toll cant send to the area which belongs to Toll Mine Black List

Some Remote area postcode need extra $80 shipping fees(Au Post and Toll,we only list some area)

4480 4875 4481 4876 3699 3893 3741 6731 4482 4486 4492 4891 6728 6727 3740 3741 3896 3900 0852 0872 0885 0886 6161 4183 4184 4581 4819 4871 5220 5221 3740 3701 3705 3898 4877 4454 4873 4735 4491 4474 4829 4479 5223 5690 4890 4736 3697 3707 3708 3709 4828 4475 4493 4477 4830 4874 6798 6799 6434 7255 7256 7257 0880 0822

Some Mine Zone Black List(can not send to the below postcode，we only list some area)

6442 6442 6431 6430 6230 6430 6426 6442 6225 6346 6555 6753 6438 6714 6751 6621 6426 6330 6537 6215 6225 6640 6430 6431 6443 6721 6753 6999 6718 6638 6642 6437 6442 6438 6443 6436 6431 6430 6390 6435 6753 6751 6440 6642 6437 6642 6646 6612 6642 6714 6753 6437 6437 6640 6638 6438 6754 6722 6721 6705 6440 6999 6646 6753 6721 6437 6751 6714 6427 6440 6438 6437 6438 6646 6642 6639 6646 6430 6753 6437 6440 6753 6612 6642 6762 6638 6646 6721 6638 6714 6437 6751 6640 6233 6507 6415 6443 3213 0881

Returns are accepted in line with our warranty conditions.

Should you wish to return a faulty item.Photos and/or videos of the item may also be requested to assist in the return process.

When a return is authorised, it is the buyer’s responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered, which may include repairs, replacement items or store credit at our discretion.

To enable X-BULL to continue offering the very best price, freight arrangements vary depending upon the time that has expired since purchase. Within 60 days of the customer purchasing the item, X-BULL may provide details allowing return of the item at no cost to the customer (where freight costs apply). Where the item was collected from our warehouse, the buyer is responsible to return the item at their expense. Following this 60 day period, the customer is responsible for the cost of returning the goods.

While many spare parts are stocked in Australia, we may need to order certain parts from the supplier on your behalf. Whilst most ordered parts arrive within 6 days, a small number of difficult to order parts may require up to 2 weeks to arrive.

If your item was purchased in error, or you've simply changed your mind, it may not be too late for a refund. To see if you are eligible please see the following requirements:

1.We must be notified within 30 days of you receiving the item that you intend to return it. Al relevant returns information will be provided at this time.

2.The item must be returned at the buyers cost in original re-saleable condition with all tags and packaging (ready to be put back on the shelf)

3.The item is securely packed to ensure it is received in original and re-saleable condition.

4.The item/s are NOT opened, used, worn or damaged, and are in perfect condition when received

5.Do NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.

8.If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required

9.If you wish to take up this offer, please send us an message stating your order number, the item/s you wish to return, and the reason for the return. Our Customer Service team will respond and, if applicable, issue you a Return Authorisation (RMA) number. All other relevant information will be given to you at this time. X-BULL will not accept the return of any item/s without an RMA attached.