Domestic orders placed by 1pm PST ship out the same day Mon-Fri
Free shipping is available to customers located within the 48 lower U.S. States for most items
Domestic Express shipping options are available for an additional fee
International shipping is available to almost all locations worldwide for most items
Tracking information is provided at the end of each business day via e-mail for all shipped orders
We ship using multiple carriers such as UPS and USPS.
Domestic PO Box and APO/FPO addresses will be shipped via USPS only
All import duties, taxes and fees associated with the import of a product are to be paid by the buyer
We are an authorized dealer for all the brands we sell on ebay. Our customers receive full manufacturer's warranty and support when you purchase from us. Please see description for the warranty of a particular item, visit the manufacturer's website, or contact us if you have any questions. Warranties valid for products sold ONLY in the USA. Canada and anywhere outside the USA is not covered.
Should the product malfunction within a stipulated amount of time after the purchase, the manufacturer will typically provide you with a replacement, repair, or refund. Most warranties exclude parts that normally wear out, and supplies that must be periodically replaced as they are normally used up (ie. headphones, record needles/stylii and cross faders).
If your item malfunctions while under warranty, contact the manufacturer with your serial number, receipt, or invoice handy, and the customer service/support representatives will assist you in repairing or replacing your product.
30 Day return period for most items
Refund, exchange or merchandise credit available
Domestic buyers pay return transportation expense
International buyers pay all transportation expenses including taxes, duties, Brokerage fees, etc.
Shipping charges, taxes, duties, etc. are non-refundable
Damaged or defective items must be reported within 7 days of receipt
Merchandise returns must be initiated within 30 days of receipt
All returns require an RMA# which can be obtained by eBay message
Product must be in "resalable as new" condition to qualify for a full refund
Items returned in "resalable as new" condition will receive a full refund less the original shipping expense incurred
Items originally offered with "Free Shipping" will have the initial shipping cost incurred deducted from the refund
** Cartridges, Styli, Headphones, Fluids, Bulbs/Lamps, Music, Clothing, Videos, Microphones, Cleaning Supplies, Clearance/Used/B-Stock, Products sold with Software CANNOT BE RETURNED **
At Platinum Records Lights and Sound we pride ourselves in being the best, friendliest source for wholesale pricing on DJ Equipment, Studio Gear, Pro Sound, DJ Cases and Accessories, Club Lighting, Dance Music and more. Platinum Records Lights and Sound DJ store is located in beautiful downtown Portland and have been in business for over 20 years. We provide the best deals on top name brands in DJ gear and lighting such as Rane, Technics, Numark, Allen and Heath, Pioneer, Akai, Roland, Native Instruments, Novation, Hosa, Omnisistem, Chauvet, American DJ, Elation, Antari, Martin, Crown, QSC, JBL, EAW, Mackie, Wharfedale, EV, and more available for purchase 24 hours a day, seven days a week.
We also have a wide variety of vinyl records, cds, dvd, vhs and slipmats. Our record selection includes the best in Top 40, House, Breaks, Hip-Hop, Electro, Jungle, IDM, Chicago and rarities, including Old-School Hip-hop, Disco, Soul and Funk. We also carry a large volume of X-Mix, Funky Mix, Mix Factor, Lethal Weapon, Top Secret, Crate Savers, Hot Trax, Power House, Wicked Mix and more. If you would like to see more of our collection and purchase these records, please check out our other eBay store PLATINUM RECORDS which has more classic used, remix and new vinyl.
At Platinum Records Lights and Sound we take care of customers before, during, and long after the buying process. We make sure you have a very positive buying experience. We are obsessed with customer satisfaction and want 100% of our customers to be 100% satisfied.
Buy with confidence and take advantage of our Excellent Positive Feedback Rating.
If you have any kind of issue with your order please contact us first via email so that we may address and correct any concerns before leaving feedback.
See why thousands of customers have decided we're the best place to buy equipment online!
We are Located at:
Platinum Records
104 SW 2nd Ave
Portland, OR 97204
USA
Protect Your Product With a Consumer Priority Service Warranty