Guarantor:
Pianelli Music Store, Thomas Friebel eK, Nonnenplan 3, 07743 Jena
Content and scope of the guarantee This guarantee relates to the functionality of the purchased item. Damage due to improper handling or poor maintenance is not included. The guarantee includes the free replacement of material and labor; the seller is not responsible for any additional costs. Moods and services are not included in the guarantee.
Duration of the guarantee The guarantee is granted for a period of 5 years from handover for the correct functionality of the purchased item.
Spatial scope of the guarantee protection The guarantee is spatially limited to Germany and the rest of the European mainland.
Conditions under which the guarantee is granted This guarantee is granted to the buyer by the seller, provided that the following conditions are met by the buyer:
Indoor climate Your instrument is sensitive to climate fluctuations, temperature differences, excessive dryness or humidity. The relative humidity in the installation room must be between 40% and 60%. We would be happy to advise you on air humidification and dehumidification options.
The best place Under no circumstances may your instrument be exposed to direct heat radiation from a heater. The sun must also not shine directly on the instrument and neither an external door nor a window may open to the instrument. Under no circumstances may the instrument stand on underfloor heating without the protective measures specified by a specialist having been taken and their effectiveness checked regularly.
maintenance A slightly damp chamois leather or microfiber cloth or cloth is sufficient for cleaning. an anti-static feather duster.
Professionally used or climatically unfavorable instruments can require a multiple number of servicing operations.
Assertion of warranty claims Guarantee claims must be made in writing to the guarantor, stating the reasons, a description of the object of purchase and the defect, as well as the date of purchase and invoice number, whereby an email is sufficient.
No restriction of the legal rights of the buyer Provided that the aforementioned conditions are complied with, the guarantee is granted in addition to the statutory rights to which the buyer is entitled, such as statutory warranty rights. The granting of the guarantee leads under no circumstance to restrict the legal rights of the buyer.
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