!!! MUST READ !!!
!!! RETURN POLICY !!!
!!! MUST READ !!!
Due to pandemic, we sanitize every item before shipping. Please understand that we cannot resell returned items as new. Items returned from customers are not considered new. Unless otherwise specified, items could be returned within 30 days, but a 25% or $10 (whichever is greater) fee will be deducted from the refund. If the customer files a false claim, i.e., item not as described, doesn't seem authentic, etc., a 50% fee will be deducted from the refund. Customer is also responsible for shipping costs. Items that have been accessible to pets as well as items with odors or signs of wear will not qualify for refunds. Missing parts, i.e., retail tags, dust bags, gift bags, gift boxes, etc., will be subject to additional deductions.
We sell only genuine merchandise; we do not purchase from 3rd parties. We do not sell counterfeits, fakes, or knock-offs. If you have any doubts about your item, you can verify its authenticity at any manufacturer's store or outlet. If this option is not available and you have a reason to believe that your item is not genuine, you must file a police report before returning the item. The police report must be filed by the original customer; we cannot guarantee 3rd party transactions. Without a copy of the police report, return as "doesn't seem authentic" will not be accepted. Users claiming that American Starlex, Inc. sells counterfeit merchandise will be prosecuted to the fullest extent of the law.
All leather goods have blemishes; scratches, discoloration, bumps, creases, etc. Sometimes they are microscopic and not visible to the naked eye, but sometimes they are visible. We inspect every item upon receipt. If we receive an item that has a blemish noticeable from 3+ feet at any light angle, the item is returned to the manufacturer. If there is a minor blemish noticeable from less than 3 feet or at a specific light angle, it is considered acceptable. However, you can request an additional inspection (free of charge) to make sure there are absolutely no visible blemishes. If you do not request an additional inspection and find a blemish upon arrival, return as "not as described" or "defective" will not be accepted. Foil accents on leather, especially on pebbled leather, are not designed to be permanent. The foil will come off protuberant areas and remain in sunken areas. The "flaking" or "shadowy" effect could occur during the manufacturing process and could be seen on brand new items; this is not a defect.
All items come with the original manufacturer's warranty. We check every functional item, i.e., zippers, snaps, locks, etc. If there is an issue with a functional item during warranty period, it will be repaired or replaced by the manufacturer.
If delivery delay is caused by a carrier, we will file an insurance claim upon customer's request. If the item arrives damaged, we may require a signed affidavit stating that fact to collect on the insurance claim. The customer will not request a refund before the claim is resolved. "NWB" stands for "new with dust bag"; "NIB" stands for "new in box".
We understand that the process of reading through a long list of terms and conditions is very annoying, but we had to post it to be protected from unscrupulous users. As a token of our appreciation, we are providing the piece of information that will save you 5% on eBay purchases. If you have a Target Red Card (if not, you can apply for free), you can purchase eBay gift cards at a 5% discount on Target.com. Then you can use eBay gift cards as your payment method on eBay. If you want to purchase from us, but don't have eBay gift cards yet, please let us know before placing the order and we'll hold the item for you.
To return the item, please complete the following steps:
· Contact us for RMA#
· Mail unused item (with tags attached, if applicable), preferably in original box/package; if you kept the item in a smoking place, it was accessible to pets, or has any odor, the return will be rejected
· Include a check for 25% of item cost made out to American Starlex, Inc.
· You will receive full refund on your PayPal account
· To combat fraud, refunds will be issued to original purchaser ONLY; refunds over $50 may require government-issued photo ID
Purchasing our items constitutes acceptance of our return policy.
Copyright © 2021 American Starlex, Inc. All rights reserved. Updated 4/2/2021.