Welcome to Jewellery Direct, Experts in affordable fine jewellery, Gold, Diamonds, Gemstones and Pearls!

Jewellery Direct is a UK based company focused on providing our customers with quality products at affordable prices. We procure products directly from factories ensuring our customers benefit from the best possible prices. Jewellery Direct make use of cutting-edge technology to design and manufacture innovative and fashionable jewellery to the highest standards.

Our team here at Jewellery Direct has extensive experience in the jewellery industry and are here to make your buying experience a delightful one. We care about our customers and aim to assist you in every way we can to make the shopping experience with us easy, relaxed and enjoyable.

All our diamond rings can be resized to almost any size. The resizing fee is an additional £50 - £70 depending on the size required, please be aware this fee is non-refundable.

Resizing takes an additional 3-5 working days. If your item needs resizing please contact us after the sale with the size you require and we will issue instructions on how to pay for the resizing

Payment can be made via PayPal or Credit/Debit card. It is preferable to use PayPal, as this way both buyer and seller are protected. If payment is not received within 7 days, we reserve the right to consider the transaction void and to relist the item.

All information is used to tailor our communication to you. The information provided will not be made available to other companies.

NON-PAYING BIDDERS

Please refrain from bidding on any auction items UNLESS YOU ARE 100% sure that you want to pay for it.
If payment is not received within 7 days, you will automatically be in default and your right to the item will be forfeited.
We will then file a Non-Paying Bidder Alert to eBay.

All orders are dispatched within one working day of receipt of payment via Royal Mail for all our shipments unless otherwise specified. At Jewellery Direct nothing means more to us than bringing our customers great value and service. We pride ourselves on our ability to deliver your chosen pieces as quickly as possible which is why all our items are in stock and do not come from overseas.

Insurance is not optional as all items are sent fully insured for the purchase value via the Shipping and Handling cost.

• UK

Royal Mail Signed & Tracked Next Day Delivery by 1pm £8.60

• EUROPE / INTERNATIONAL

Royal Mail International Signed & tracked for: £17.50

These fees will not apply if the eBay listing says otherwise.

Estimated delivery time

Europe: 5 -7 working days

Rest of the world: 7 - 12 working days

We do not accept responsibility for the length of time the post takes.

At Jewellery Direct we believe 100% customer satisfaction is the core aspect of our business. All our items go through a quality control system before being dispatched, we want you to purchase your jewellery knowing you will be fully satisfied.

We advertise all specifications of our items in each listing including the material, weight and dimensions so you know exactly what to expect.

In the unlikely event that you are not satisfied our no questions asked return policy lasts 30 days. Once 30 days have gone by since your purchase, unfortunately we can no longer offer you a refund or exchange.

TO QUALIFY FOR A REFUND, ALL RETURNED ITEMS MUST:

• Be returned within 30 days after receiving the item.
• Be returned in their original condition, as they were shipped, and in their original packaging.
• Be accompanied by the original invoice and documentation. If merchandise is returned without the above an administrative fee will be charged.
• Not be resized (by other jewellers), used or damaged in any way.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a refund will automatically be applied to the original method of payment.

At Jewellery Direct, 100% customer satisfaction is the core aspect and a fundamental principle of our business. We aim to make every part of your online shopping experience with us as pleasant and enjoyable as possible. As part of this guarantee we promise all questions and queries will be responded to within 24 hours.

Please do not leave negative or neutral feedback considering our "100% NO QUESTIONS ASKED MONEY BACK GUARANTEE". Contact us and let us help you! That is what we are here for.

You may contact us through eBay

Thank you for shopping with Jewellery Direct. If you have any further questions regarding our terms and conditions, please contact our customer service team.