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You are bidding on a Like New book called The It Professional's Guide to Managing Systems, Vendors & End Users PaperbackI only have one set for each title. From the publisherIn-the-trenches IT survival guide! Now there's reliable advice for competently handling the day-to-day non-tech responsibilities IT pros are required to perform. They're overlooked in tech training and certification courses, but you'll find these vital tasks fully covered in The IT Professional's Guide to Managing Systems, Vendors and End Users. Author Neil Plotnick is a veteran department manager and PC Week columnist who advises thousands of professionals struggling with the issues addressed in this book. You'll find strategies for client service, from understanding their needs to designing specialized support systems...picking up on your company's approach to IT...managing your department, structuring, hiring, and skill-building...obtaining and maintaining equipment...and dealing with special projects and security and system integrity. You get: *Neil's expert guidelines and specific examples *Worksheets and forms u printed throughout the book, and downloadable from a Website in ready-to-use PDF format *It Really Happened sections, savvy advice via anecdotes you'll instantly recognize *More! From the Back CoverFinally - A Book That Covers All the Topics Ignored in Your Technical Training Classes. Manage the business end of your IT department like a pro! PC Week columnist and veteran IT manager Neil Plotnick provides valuable insights and tested techniques for the day-to-day management of an effective IT department. He shows you how to coordinate workflow, hire staff, negotiate with vendors, purchase equipment, and cut costs. By combining your technical skills with the techniques covered in this book, you'll be prepared for any IT challenge! Learn to: Manage the flow of end user requests and communicate effectively with users Determine the expertise needed in your department Hire, manage, and train a top-notch staff Understand your company's business goals and handle internal politics Use the Request for Proposal (RFP) process to get the best equipment for the best price Negotiate successfully with vendors Streamline your help desk for great support Document your equipment and coordinate vendor technical support Track and maintain software licenses Implement security policies--from physical access to the server to password management Recover from network meltdowns Maximize your skill set and grow professionally Master troubleshooting techniquesAbout the AuthorNeil Plotnick is a veteran IS department manager and PC Week columnist based in Boston, MA. In his biweekly columns, he provides valuable insights into systems and policies that readers can implement to better manage their daily IT/IS department functions. Many of his columns deal with the systems issues of his readers, providing steps to rectify the problem. He considers himself a consummate generalist in regards to computer systems, but he specializes in the construction of stable, reliable servers, and troubleshooting systems. Neil is a graduate of the State University of New York at Binghamton with a BA in Geography. Born in the Bronx, New York, he is a lifelong Yankee fan and currently lives in the heart of Downtown Boston with his wife, Lisa, son Marty, and cats Morgan and Melanie. Product Descriptions
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