1 pair of Burgundy Cord/Round laces 4mm x 75cm Great for work, hiking boots and shoes. The photo is of the style and colour but may not be the length. These are a round/cord weave lace they have 5cm stretch/give in them Worried about speed of delivery or lost in post - use the 1st Class Recorded option. Or if nobody will be home to accept/sign for the delivery use the 3 to 5 day other courier option (which will be "Royal Mail tracked")
TZ Laces ltd is a UK based, VAT registered Private Ltd Company. We aim to ensure our terms and conditions meet, as a minimum the requirements of the Distance Selling Regulations.
All our items are brand new and we try to keep 100% stock levels. But sometimes stock errors do catch us out. When that happens we will tell you and offer you alternatives if we can or other options including a full refunds that you would be happy with.
We offer a return policy as per the Distance Selling Regulations, with free returns if the item received is faulty.
Initially stocking Shoe Laces the business quickly established strong links with many manufacturers and the range grew to the current 3,000+ items in stock today.
Many of the laces are now made to order to meet TZ Laces high quality standards. As such if you have a bulk requirement for laces, or for lengths that you cannot find in our listings contact us through ebay with your requirements and we will reply as soon as we can.
Based in Thame Oxfordshire TZ Laces Ltd currently employs 2 full time and 3 part time staff.
Our staff picks packs and dispatches between 1,400 and 2,000 orders a week to customers all over the UK and 10% of our orders are shipped worldwide. Our Customer Services is dedicated to ensuring all our customers receive the very best service we can offer.
As a company we try to be as green/carbon neutral and we recycle as much of our packaging material as we can. That will mean that you may receive your order in previously used boxes or packing envelopes
Personal callers are also given a warm welcome during working hours. If you are thinking of calling we ask you to contact us first to ensure the item you want is reserved!
PayPal preferred
Will usually dispatch within 1 working day of receiving cleared payment
Buyer to pay postage (same level as the item was sent) and to obtain and keep proof of return postage if unhappy with items Postage Costs or return costs are non-refundable under any circumstances. All Transportation costs relating to the return of goods is at the buyer?s expense. All return items must be in the original wrappings and unused, therefore we make special mention to be very careful when unwrapping the items to keep the wraps intact. Please keep hold of the original packaging that the item(s) were delivered in as you will need to return the item in the manner the item was received, this is essential to avoid damages on return and we must let you know at this stage that the responsibility for this is with you the buyer. This is put in place to allow you the consumer a closer inspection of the item first hand as you bought this item at a distance but also allows us the seller to be able to re sell the item as brand new. If the item is not resalable as new when returned we would not issue a refund. Returns Used Items listed as used are SOLD AS SEEN and there is no returns policy with used Items.
TZ Laces Ltd
Pearces Yard
Aylesbury Road
Thame
Oxfordshire
OX9 3AU
United Kingdom
Contact seller through ebay
Got a question? Some of the most common and their answers are listed below.
Q I have just paid when will you process my order?
A We aim to post orders within 24 hours of receiving notification of cleared funds via Paypal.
Which means that most orders are posted the next working day to your payment? If you order and pay before 12am and want an expedited delivery service please contact us via EBay messages and we will endeavour to post same day.
Please note that there will be an additional service charge for special delivery’s on Saturday morning.
Q When will you post my item?
A We aim to post all items within 24hrs. We Post items daily Mon to Friday we have a royal mail collection at 3pm. Items using couriers we dispatch Mon to Fri.
Orders placed Friday to Sunday should be posted Monday.
Q When can I expect my order to arrive?
A We cannot guarantee delivery times but usually they arrive within 1-5 working days. If you haven't received your parcel within the time stated, see the question on my 'item has not arrived' below. Unless you have selected the tracked or special delivery option then please refer to the royal mail web site with the tracking number that should have been updated in your sales info on ebay.
Q What do I do if my item has still not arrived after 5 working days, since receiving the dispatched email?
A As far as Royal Mail are concerned, the item is not yet lost in post until 10 working days after postage. Please contact us EBay Messages if you have still not received your products after this time.
Q How do I return an item?
A We accept returns within 14 days as long as the product has not been used and is returned in the original packaging and condition received in. To return an item please find the purchase in your EBay account and follow the EBay returns process.
Q I believe an item is faulty?
A If an item you have received is faulty please contact us via EBay messages please send photos of the fault and the packing sheet in the area of the checked stamp.
Q What length of laces do I need?
The easiest and best way to decide what length laces you require is to measure the laces that are already in the boots/shoe/trainers.
If you not been happy with you existing laces because they are to short/long buy longer/shorter laces accordingly.
If the laces are for a gift or you can’t measure them a rough guide is
2-3 pairs of lace holes 45cm
3-5 pairs of lace holes 60cm
5-6 pairs of lace holes 75cm
7-8 pairs of lace holes 100cm
7-9 pairs of lace holes 120cm
8-10 pairs of lace holes 140cm
10-12 pairs of lace holes 180cm
10-14 pairs of lace holes 200-240cm
14 plus pairs of lace holes 240-300cm
There will be variations in these lengths depending on personal preferences of how you like you laces tied. Tight, loose, long lace ends for bows or now the current fashion of no bows just knotting the laces and tucking the ends in the trainers. Need more information about lacing shoes or trainers Google shoelace knots and you will find some sites that will give you loads of different ways to lace & tie shoelaces.
Q Will the laces that I receive be the exact lengths I ordered?
A Making of laces is an automatic process. Different yarns which are then woven into cord/flat laces will have different characteristics some will stretch more than others depending on the weave design and yarn. So when they go through the machinery to put the lace ends on (aglets). There may be slight variations in lengths. We try not to under estimate the length but there may be a +/- 5% difference in length due to the manufacturing process.
To measure the laces there will be an element of pulling the laces straight to enable the measurement to be made. This will be of a similar tension, which you will use when you pull the laces to tie them.
This is an expectable standard within the lace manufacturing processes. Please remember these are not made to exact tolerances.
If you are still not happy with the length that you have received, we are more than happy to refund you if you return them unused, this refund offer excludes oversea sales. If length is critical please email us with the laces you want to buy first and we can give you a more precise indication of the characteristics of that lace.
Q Are your prices for one lace or a pair?
A You are buying one pair of brand new laces. The exception being the cut to length leather lace/cord, where you are buying a length of your choice, which you can then cut into a pair of laces.
Q I can't seem to match the colour I want with the colours on my screen, what can i do?
It is very difficult to match colours over the internet.Photos will never match the colour in normal light, and even in the light of your home with your eyes the shades of the colour will look different.
But to try and help you please check on line colour sites and send me the HEX code of the colour you are trying to match or Google colour to find those sites
Please send me the HEX number at EBay messages.I can then try to match it to the colour creams/laces that I stock (I may send you back a choice of my stock photos)
Q Does the colour match the photo?
A Firstly I am not a professional photographer. We all see colours differently. I try to get as good a
match to the colour of an item as I can. I take photos indoor under lights. The problem colours are neons, pinks, and some of the darker shades. I try to use the same colour names in all my items, unless there is a manufacture name. If colour is critical please ask a question.
Q Do you ship internationally?
A Yes but you have to pay any import duty & taxes
If you have further question that are not listed then please email us through the website messaging system and we will try return your message within 24hours, a bit longer at weekends and public holidays.
