Postage:
How much does delivery cost?
Our standard delivery is free of charge ( Domestic UK service only) unless otherwise stated on the website.
Where do you deliver to?
We deliver to any address in the UK mainland, as well as internationally
Delivery rates and delivery times may vary by country.
The product has arrived faulty / damaged, what should I do?
We apologise for the inconvenience if we have delivered a faulty or damaged item. If the product you have ordered has arrived faulty or damaged, please contact us. Your PayPal account will be refunded in full upon arrival back to us.
What do I do if I have not received my order?
Should your order not arrive within the estimated time (please see 'Once my order has been dispatched when will I receive it?') please contact us so that we can class the item as 'Lost In Post' and investigate with the delivery company.
Please remember that we cannot investigate any missing orders until 14 calendar days have passed for UK deliveries and 21 calendar days for overseas deliveries.
We ask that you ensure you report any items not received within 40 days of dispatched as after this time we may not be able to replace or refund your item.
Please compare carefully before placing order - it is compatible only with exactly the same type as we illustrate
What is your return policy?
We want you to be happy with your purchase. However, if it is not suitable for any reason, we are happy to refund your purchase providing it is:
Returned within 30 days of receiving your order
It is in original undamaged packaging with all tags intact
The product is in the same condition as how you received it
You have a statutory duty to take reasonable care of our goods whilst they are in your possession and during transit. We cannot accept liability for goods that get lost or damaged when they are returned, and request that you ask the Post Office to stamp the Proof of Posting label when returning products by post.