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Returns

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service.

If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products

You may be liable for any shipping costs if the item is returned or exchanged due to reasons other than received damage. You can always return items if they are defective.

All shortages, damages and discrepancies have to be notified by email within 14 days of receipt of goods. No claims will be entertained after this time.

For your protection we recommend that you use a recorded-delivery service

• Products must be in the condition you received them and in the original box and/or packaging

• We will reply with a unique number which will identity your goods on their return

• The number must be clearly displayed on the returned package

• Please DO NOT return an item without obtaining a Returns Reference Number from us first.

• Once your return is received and inspected, we will refund your payment within 5 working days

• There will be a 20% restocking charge for any items returned.

Our return address:

12b, Edinburgh Rd 

Hanwell, W73JY 

United Kingdom

You must pay for the shipping to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes

This returns policy does not affect your statutory rights. Refunds For questions about a charges that has been made to your credit or debit card or you didn't receive the refunded money. please contact ebay or paypal