(  ) | Recent Positive Feedback |
| Positive Feedback | From Buyer | Date |
 very happy strong nice to have handles | j***n (220  ) | 2022-08-30 |
| item received thank you | c***8 (1846  ) | 2022-08-30 |
| Great price, Fast shipping | t***2 (597  ) | 2022-08-30 |
| First class and first class delivery ++++ | r***6 (762 ) | 2022-08-29 |
| thanks for fast delivery | p***2 (719 ) | 2022-08-29 |
| Fab 5 stars ???? | s***u (2691 ) | 2022-08-29 |
| Item as described and quick delivery 100% | l***7 (771 ) | 2022-08-29 |
| Rapid delivery! | f***6 (1495 ) | 2022-08-29 |
| very good service | d***e (394 ) | 2022-08-29 |
| Thanks | a***7 (1594 ) | 2022-08-29 |
| Thank you, Great product. | j***8 (547 ) | 2022-08-29 |
| Good and quick | b***2 (643 ) | 2022-08-29 |
| Good job all round, cheers! | r***2 (199 ) | 2022-08-29 |
| very fast service and great product many thanks .
can be trusted 100% | t***n (268 ) | 2022-08-29 |
| Display Feedback App |
|
Delivery All
our products display a handling time. This is the time it takes to
dispatch your order from our warehouse. And this time is in addition to
the transit time of your parcel. We will email you once your order has
been dispatched. Standard
delivery usually takes 2-3 working days to anywhere in the UK &
Northern Ireland. And
to the rest of the world within a 2-4 week depending on the delivery
location. ?
UK FREE STANDARD DELIVERY This
means that your goods will be processed and shipped using by our
standard shipping service. The majority of our orders using this
service are sent Royal Mail. Please note that certain very large or
heavy items may incur a small additional charge for very remote parts
of the British Isle. ?
UK
NEXT DAY DELIVERY If
you have opted for NEXT DAY Delivery, this means that your order would
be processed as a priority and shipped using a next working service.
Please note that this service is in addition to the handling time
displayed on the product page. ?
WORLDWIDE
DELIVERY
We
offer international delivery via AirMail or Express courier which are
both trackable. Selecting the optional Express courier would offer a
higher level of online tracking information. The price of these
services is dependent on the value, weight and delivery country or
region. Note: -
All goods must be signed for by an adult aged 18 years or over on
delivery. -
Delivery charges and estimated timescales are specified in the Postge
& Payment section which will be shown while placing final
order. We make every effort to deliver goods within the estimated
timescales; however delays are occasionally inevitable due to
unforeseen factors. Sustuu shall be under no liability for any delay or
failure to deliver the products within estimated timescales. -
Custom duties/charges are applicable depending upont the delivery
location, for which customer have to comply all the terms with local
authorities. |
|
Returns We
want you to be ecstatic with your Purchase! Please buy with total
confidence. If
for any reason you are not happy with your purchase, simply contact us
through eBay messages and we will issue you with a Returns number. You
can then return the item in saleable condition for a Full refund
(excluding postal costs). All
that we ask is that the item is not used and all packaging is kept in
its Pristine condition. So
please return it in its original condition with proof of order number
and we'll exchange or refund it. *
Please Note that this excludes software, mapping and Hygiene products
as these can only be exchanged if faulty. By
original condition we mean: -
You have kept all original packaging and labels in new condition and
the product can be resold at full price
-
You have not used the product -
The product contains no personal data and has not been registered Unless
faulty, return should be within 30 days of purchase. -
Ordinarily if you have your order number. we'll refund to your PayPal
account. This includes items you've purchased in Clearance or Price
Match events -
Where a product has been made to measure or personalised for you,
unless faulty, we're unable to refund or offer an exchange. -
If you are only returning some of the items on your order, then we will
only refund the cost of those items. - Please note that if you return products which are outside our returns policy or if you do not have proof of purchase, we are unable to process a full refund, so please keep your receipt or order confirmation.
*
See below full list of products
that cannot be returned: The
following products would not be eligible for exchange or refund (unless
faulty or not as described): -
Products which you received over 30 days ago - Products that have been
unsealed (other than to inspect) -
Products without original packaging or where they have been returned in
poor condition - Products that contain your personal data or have been
manufacturer-registered -
Perishable goods such as fresh flowers and food -
Computer software vouchers that have been redeemed or activated, or
computer software, CDs or vinyl records that have been opened -
Where a product has been personalised for you, or made to your specific
measurements -
Products which have been opened or their protective seals removed and
cannot be Unable
to return for hygiene reasons (unless faulty): -
Baby Products -
Pierced earrings -
Underwear or swimwear -
Bedding -
Mattresses -
Beauty products -
Toilet seats and brushes -
Any personal care products (such as electric razors, breast pumps) |
Standard Minimum 12 Months Warranty* is
applied on
all our products,
Except
for:
1. Wear
& Tear / Rough use is not
covered.
2. In
Electronics items, only inner
technology is covered.
3. Hygiene
products are also excluded.
4. All
Health & Beauty products are
excluded unless it is mentioned.
5. All
Baby brand products are excluded
unless it is mentioned.
6. Snooper
brand products are also
excluded.
7. For
Watches, Only movement Warranty
is offered.
8. For
Bruan Brand: contact directly to respective
brand store & they will assist you.
Are
your products Genuine & Authentic?
We
work closely with brands to source our products directly from the
brand themselves or their official distributors/agents. All of our
products are
Top notch Quality and thus they are always Guaranteed, and we always
state the
condition of the item to indicate if it is Brand New just as you buy
from a
high-street retail store or Refurbished.
All
of our products picked, packed and shipped from the UK by our team
of specially trained local people.
Is
VAT included in the prices shown?
We
are happy for customers to collect items ordered on ebay with prior
arrangement. Please phone or email us with a date and time you would
like to
collect and we will respond to confirm. Please do not attempt to
collect an
order without prior arrangement as you will be turned away which may
cause
offence.
There
is no shop front or customer service facility available at our
warehouse.
We
deliver to every country in the world (apart from the sanctioned
ones!). The cost of delivery for orders shipping to UK and worldwide is
based
on the order weight, size, value and is calculated in the cart and at
checkout.
What
payments methods are accepted?
We
only accept PayPal as safer payment mode.
Do
you offer wholesale prices / bulk-buying discounts?
Yes,
we offer discounted pricing for wholesale orders. Please contact us
with your requirements via eBay message centre.
What
should I do if my post is missing, damaged or opened?
-
While every effort is made to ensure your post arrives safely,
unopened and in good condition, packets and parcels may occasionally be
damaged
during the machine sorting process
-
Where possible, we utilise environmentally friendly and waterproof
packaging. We are not always able to guarantee that post will never be
wet in
severely adverse weather conditions. Be sure to keep damaged or opened
post and
any packaging for inspection.
If
your post is missing, damaged or opened please contact us through our
contact page.
Why
is my post late or delayed?
Standard
post items are normally delivered in the UK by Royal Mail two
to three days after posting. Most often, delays occur due to
incomplete,
illegible or incorrect addresses.
Other
reasons for late or delayed delivery include:
-
Difficulty accessing the property
-
International post being handled by multiple postal services and
customs delays
-
Handling of prohibited items
If
we have left a 'sorry we missed you' notice indicating that delivery
was attempted at your address, please follow the instructions on the
notice.
If
you have not received your standard post within five working days
from the date of posting, or 15 days in the case of international post,
we
suggest you use our contact page.
What
happens if I miss a delivery?
You
have a number of options available if you miss a delivery:
-
Collect your item by bringing your ‘sorry we missed you
notice’ (also
called a Docket In Box or DIB notice) and personal identification, such
as a
driver’s licence, to your local Delivery depot
-
Arrange redelivery of the item online to the same or an alternative
address. Redeliveries take approximately two working days
-
If you believe that your item should have been delivered, but you have
not received a DIB, then it is most likely that your item is still in
transit
What
is your returns policy?
Please
refer to our Return tab.
Returning
your product because its unwanted:
-
Please return your item unused and in original condition (as it was
received by you) within 30 days of purchase, and we will give you an
exchange
or refund.
Returning
your product because it has fault
-
if your product develops a fault within 30 days of purchase, please
return with proof of purchase and we will exchange or refund it.
For
more information please visit out terms and conditions page.
The
best way to contact us is via eBay message centre.
About
us
Welcome
to SUSTUU
eBay Store,
one of the Top
UK Online Retailer
since 2005.
We
have served more than 1.5
Million
customers worldwide
with more than 2,00,000+
reviews.
We
believe that our customers come
first and therefore we are emphasised on selling Top
Quality products with minimum of 1Year
Guarantee* at unbeatable prices.
So
far we have sold Millions of
products which is only achievable through the best offered services to
our
valuable customers.
And
we strive forward to push our own
benchmark in order to make our customers happy which is our sole aim.
Interested
in becoming a vendor?
We
at Sustuu are always looking to expand our product line and build
strong
relationships with manufacturers and distribution partners.
For
all vendor related inquiries, please feel free to Email
us.
