Product

Product Overview

Here at The Kenzies Card Group, we loveing craft personalised gifts for all occasions.

Our Personalised Jigsaw Puzzles feature 120 pieces and measure as follows:

29.2 x 19.8 cm
Printed on the highest quality glossy
puzzle board.


Our Puzzles either come complete with a
storage box and an image of the completed puzzle on the inside of the lid, or without the storage box.


Please note if you opt for no storage box we will ship your order in an A4 hardback envelope for safe shipping.

 

Shipping

Shipping

Our Personalised Gifts are shipped via the following methods.

Royal Mail 2nd Class: Standard Free Shipping
Delivery is normally within 2-3 days. 


Need your order fast? 
We offer a range of postage upgrades at the checkout stage, from Royal Mail Special Delivery to Next Day Courier.


 

Contact

Contact

Need to get in contact?
This couldn't be easier we have
3 options for you to contact us.

1. Ebay Messages: 2. Send us an email to : -

3. Facebook Message:
@kenziescards

         


Step One
- Place Your Order -
____________________
Place your order via the eBay listing selecting the number of puzzles you would like to order, selecting if you would like a storage box or not.

Once you have placed your order you will need to send us the wording you would like on your design using one of the following options:

Option One:
Message To Seller - You can send us your wording by entering it in the message to seller section at the checkout screen.
- Don't forget to click save- 

Option Two:
eBay Message - Once you have placed your order send us a message using the message to seller section on your purchase screen.
                             

Option Three:
Email - You can send us your wording and photo over to our email address:
   




This option is ideal for sending your photos and wording as it means no resolution is lost when sending it over to us


Step Two
- Production and Shipping -
______________________
Once we receive the order we will get your order processed and sent out in the following time frame : 
Monday - Friday- Within 2 Working Days ( Normally Next Working Day)
Weekends - Within 3 Working days ( Normally Monday / Tuesday ) 

 

Your order will be sent out using one of the following services:
Boxed Puzzles are sent out in a protective postage box around the storage box to ensure your puzzle is delivered in tip-top condition. 
Non-Boxed Puzzles are shipped in a A4 hard back envelope.  

Free Standard Shipping - Royal Mail 2nd Class

Once your order reaches this stage no alterations can be made.

 

Will I receive a proof before you produce my design?
No, we do not provide proofs for personalised puzzles. 
 
How Long will it take to receive my order?
Once you have placed your order, we will get your order produced and sent out to out to you
using the postage option you selected at checkout.

 
What are your invites and thank you designs printed on?
We use a high-quality cardboard glossy puzzle board for our personalised puzzles. 

 
Can I return my order?
No, we do not accept returns on our products as they are personalised and custom created just for you. 
If your order has arrived damaged or there has been an error, please get in contact.



Important Store Policies:

1.The Sale of the above item does not reflect the transfer of copyright and all rights are retained by us ( The Kenzies Cards Group) 

2. We not provide refunds or accept returns on personalised items, This is due to the nature of the item as it cannot be used or resold.

3. If in the unlikely event the item has been damaged in transit, lost or a fault has been made on our behalf, we will replace the item.