On each product page we display the particular manufacturer's stated lead time, once you have completed your order, it will take approximately 3-15 Working Days for the processing time. Our high quality lights are made in the formation process, such as glass melting, polishing process, and assembling into lights. This process time does not factor time in transit with the shipping carrier.

Occasionally, items shown to be in stock or available get pre sold, in this case, you will be sent a email notification that your item is on backorder, you have the option to continue to wait for that item, cancel your order for a full refund, or select a different item to order.

Please refer to the specific product page for the exact processing time for the light you are interested in.

We do our best to provide you with accurate shipping times for our products. The times are estimates only. We have partnered with FEDEX or other international express shipping to fulfill our orders. It takes about 3-8 Working Days to most countries, remote countries might take longer. These shipping times are not a guarantee. If you have a time sensitive project we recommend that you call a sales specialist and arrange expedited shipping.

Our cancellation policy is designed to allow you to rest assured when buying lights from us. Please refer to our cancellation and return policies below for details.

- Orders cancelled before your item is shipped are eligible for a full refund.

- Once you're the product of your order has been shipped, you can’t cancel your order if you haven’t yet receive it. Specific return policy is as follow.

Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the light meets your order specifications. Try the light as soon as possible. If you are returning or exchanging lights, please make sure they are in brand-new condition, unused and with original packaging. Requests to return items due to quality issues, damage during shipping, or color/style/size errors must be accompanied by photos or other evidence that clearly shows the problem with the item received.

Replacements and refunds are not available for lights with no quality issues.

Damaged or defective items are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. If you believe your item was damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation to process your exchanging or refund.

If you received a mis-shipped item, you need to provide photographs of the incorrect item to prove that you received the wrong item before we process your exchange or refund.

Sizing Issues

If the item you received meets the size specifications of your order and the product page, then it can’t be returned or exchanged. But if the item you received does not meet the size specifications of your order and the product page, then your order can be returned or exchanged at no additional cost.

Light quality issues include:

- Product damage

- Failure to function properly once correctly installed

- Receiving the wrong items

Note: Considering the settings of your computer screen may alter the color of the pictures shown on our Store, slight color mismatches are not included.

The settings of your computer screen may alter the color or appearance of pictures shown on our store. Slight color and appearance differences between pictures on the website and the actual item are common. However, if you are confident that you have received the wrong item, please contact Customer Service and provide photographs to see if a return or refund is possible.

Please note that order return with no quality issues cannot be approved. Include an explanation and photographs of the product and courier number documenting the reason for the return.

If your order cannot be shipped by the date originally stated, Customer Service will offer you the option of keeping or canceling your product.

- Customers whose items are overdue by no more than 10 days can choose to cancel the product and get a full refund, or keep the product and get a 30% reimbursement upon delivery.

- Customers whose items are overdue by more than 10 days have the option of canceling for a full refund, or keeping the product at no cost except shipping fees.

If you choose to return your order for one of the reasons above, please remember to Contact Customer Service within 7 days of receiving your item. Please include an explanation and photographs of the product and courier number documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.

Once we’ve confirmed your circumstances, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account.