The purchaser of ATOTO product is protected by the manufacturer's warranty. We gurantee a 3 months free return/replacement policy，which is also under ebay customer policy.
However,ATOTO buyers can register warranty for the products purchased from online marketplace or ATOTO dealers on support.myatoto.com(Warranty Policy on ATOTO products - FAQs - ATOTO Online Customer Support System ). Users have option to extend product warranty here. Registering warranty could help users to achieve support easily with top priority!
We offer free tracked shipping for all packages.
Order Ship from China via Standard SpeedPAK Standard, in normal delivery time is 7-15 Days.
Monday-Friday only. Most orders are dispatched within 24-48 hours from the order date.
Orders placed on the weekend and select holidays begin processing on the next business day.
We are unable to change/alter the address inputted during its transit. However, you may choose to return the product once you have received it.
Seller are responsible for customs clearance, but Buyer are required to provide customs clearance information and pay customs duty.
Generally the declared value of goods is in the range of 50-80 USD. The exact customs duty depends on the local policy.
We want you to be 100% satisfied with your purchase. If for any reason you are not, simply contact customer service to return your item back to us in the same condition it was delivered, and we would be happy to provide a full refund of the purchase price (MONEY BACK OR REPLACEMENT). We are also pleased to pay for the shipping. Your item may only be returned as long as you have not worn or sized it. All new items may be returned within 90 days of their delivery date.
All returns are contingent upon an inspection by our Returns Department. The Returns Department must confirm that the item is unworn, undamaged, unaltered.
All returns are contingent upon an inspection by our Returns Department. The Returns Department must confirm that the item is unworn, undamaged, unaltered.
