OPEN BOX, IT IS NOT IN ITS ORIGINAL BOX Tbfit Shredded Memory Foam Bed Pillows for Sleeping, Adjustable Soft Cooling Pillows for Side, Back, Stomach Sleepers, Fluffy Neck Pillows for Pain Relief Sleeping SHIPPING IS MADE ON THE SAME DAY OF PURCHASE IN THE FOLLOWING TIMES. MONDAY-FRIDAY: 8AM-4PM SATURDAYS: 8AM-12PM SUNDAY: PURCHASES MADE ON SUNDAY WILL BE SHIPPED FIRST HOUR ON MONDAY. RETURNS: NO REFUNDS FEEDBACK: IF MY ATTENTION AND MY PRODUCTS COMPLY WITH YOUR EXPECTATIONS PLEASE GIVE ME A QUALIFICATION AND YOUR COMMENTS THANKS Also, Please, if there is any problem at all w/ your order, please just email/message me directly. Please do NOT open a case, 'request a return', open a 'item not as described' or 'i have a problem' or 'resolve a problem' Ebay unfairly penalizes the seller (me) even if it's not really a problem and even if it's something we fix right away or clarify. So, please just find 'contact seller' and 'send seller a message' and we can fix whatever problem there is. Or you can also look at the paypal order and find other contact info for me