Note:
1. Please measure your pet's neck size before ordering!
2. Tell us your engraved information within 3days due to our shipment time limitation.
If not, pls forgive us only can send you a blank one on time, thanks!
Please don’t hesitate to contact us if you have any questions or concerns before or after your purchase. We are committed to your 100% satisfaction. If you are unsatisfied with the items bought from me ,please contact me before leaving negative or neutral feedback and low scores ,we will resolve the problem for you till you satisfied with the transaction.
Usually, we ship orders within 24 hours when we receive payment. We ship to worldwide by China Post air mail, it usually takes 30-50 days to arrive, but sometimes it may takes about or more than 50 days(it may affected by post office, custom or weather, ect). If the items still haven’t arrive you after 50days, please contact us, we will solve the problem for you soon!
Do you want receive fast? If your order is more than $200, we will ship the items to you by DHL or EMS for free which the items arrive you in 5-7 days! If your order does not reach this standard, but you expect the item shipped by fast way, just feel free to contact us, only a few additional dollars are required!
We only accept paypal! We feel that Paypal is the easiest and fastest way for both of us. If convenient for you,you can wait until you finish your whole shopping,then pay for orders together! We expect payment within 7 days of winning(if you need to extend your payment time,please contact us).
If item is defective, you can return for refund or exchange within 7 days after receiving.Buyer should be responsible for shipping cost on returned items.We will swap for a good one upon stock availability, or make a refund.
Return policy If item is delivered damaged or defective, please just feel free to contact us,you can return the items for refunding or resending(buyer should be responsible for the shipping cost of returned),we will be more than happy to refund or replace the item at no additional cost to you. We are always hope you can have a happy buyer experience here,and we are kindly hope you can leave the great positive feedbacks or five stars for us.Thanks you!
Of course,if you have any question regarding the transaction, please feel free to contact us first,give us a opportunity to concern your problems,we will be happy to offer you our great service!