4.If you have any questions,please feel free to contact me. I will reply to you as soon as possible.
We only accept the paypal.
All payments must be received within 3 days from the end of the auction except buyer has contacted us in advance with any specific reasons. Otherwise, we regret to inform you an unpaid strick will be sent if the related item has not paid for 7 days.
- Handling time : 48 hours
- Standard to USA : about 7-14 working days（ePacket）
- Economy to USA: about 20-35 working days(NO tracking under $5)
- Economy Int'l Shipping：20-35 working days(NO tracking under $20)
- Standard Int'l Shipping:20-35 working days(With tracking)
- But like Russia,and some South Ameria country maybe need 2-3 weeks more.
Refund or replacement request is available only the requests within 1 week after parcel received & returning the item as the same condition as received.
Please contact us to request a return authorization. Your name, auction number, and reason for return should be included in the email. All items returned must contain all original packaging materials.
Please repack the item carefully. Items returned will be tested and a new replacement will be shipped to the buyer immediately when found defective. In the event that a suitable replacement is not available then a refund will be issued. Shipping, handling and insurance fees are non refundable.
If the item is found non-defective, the item will be sent back to the buyer at buyer's expense. Items returned without RMA number will be refused and returned to the sender. Buyer is responsible for All Return Postage and Shipping Charges. Buyer is responsible for additional shipping costs for items that are returned refused and/or undeliverable. We do not accept any returns without an authorization number on the box or label it is being returned in.
Our office hours are 8:00 a.m to 5:00 p.m (GMT +8) of Monday to Saturday.
And our Office is closed on Sunday and public holidays.
We apologize for the late reply during the holidays.
