The Watch Room® is one of the UK's most respected and fastest growing independent luxury watch resellers.  Founded in 2018, we have helped thousands of customers achieve their luxury watch goals.  Our founder has been trading watches for over 30 years and has an extensive network of contacts in the watch industry, which has created an expansive sourcing network for The Watch Room®.

Many luxury watch resellers are only about the transaction - getting as high a price as possible and then moving on to the next sale.  At The Watch Room® we value customer experience over everything.  We appreciate that buying a luxury timepiece can be a considerable outlay and we want to build a relationship with you that will last for years to come.  This starts with offering outstanding timepieces and selling them to you at a price that is typically lower than generally found in the market.  Try us and you will see.  This is what we do.

The Watch Room® is a trading name of thewatchroom.com Ltd, whose registered office is at 27 North Bridge Street, Hawick, TD9 9BD.  Our company registration number is SC750212 and VAT number 339 9805 50.

Payment is processed using ebay Managed Payments.

Please contact us if you have any questions.

(a) We reserve the right to reject your Order if you ask us to deliver the Goods to a country we deem to be high risk.  High risk countries will change from time to time so are not listed here.  If you are unsure then please contact us prior to placing an Order.

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(b) Delivery of Goods within the United Kingdom will normally be made via Royal Mail Special Delivery but we may choose to use an alternative courier at our discretion. Delivery costs will be borne by us. Deliveries outside of the United Kingdom will be made via a reputable point-to-point courier service (e.g. DHL or FedEx) and delivery costs will be payable by you.  You will be notified of the international delivery costs during the Order process.

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(c) For both United Kingdom and International deliveries, we will notify you of the expected delivery date.  TheWatchRoom® is not liable for delays in the arrival of Goods that are out with our control or in the event you have provided us with inaccurate delivery instructions.  Should we have to incur additional shipping costs to continue shipping or to resend a returned package then these costs must be paid by you before shipping will continue.

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(d) Shipping will only be made to the address given with your Order.  If you pay by Card, then shipping will only be made to the Card billing address.

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(e) All shipments will require a signature on arrival.  This must be made by an adult over 18 years of age.  If no one is available to receive the Goods then the remainder of the shipping process will follow the courier?s normal process (which could involve them leaving a calling card, and/or attempting re-delivery the next working day).

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(f) If the arriving package is damaged or appears to have been tampered with then you must refuse receipt and tell the courier company to return to sender.  Once received back to us we will check the Goods and re-ship to you once we are happy that everything is in order. 

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(g) Delivery of Goods will be completed once signed for or received in person in the event of a face-to-face meeting.  If you choose to arrange a collection of the Goods by a courier of your own choosing, then the Goods will be deemed to have been delivered as soon as they are collected from us by your courier.  For the avoidance of doubt, we are in no way responsible or liable for the loss or damage of the Goods by your own courier.

For our full terms of business please visit out website.

(a) It is our normal process to accept returns that arrive to us within 14 calendar days of delivery of the Goods. If you are planning to return a purchase, please make sure you ship the Goods within enough time for them to arrive to us within 14 calendar days from the date of delivery of the Goods. 

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(b) The cost of adequately and safely packaging the Goods and returning them to us is your responsibility.  It is also your responsibility to ensure that the Goods are appropriately packaged so as to prevent damage during transit.  You must also insure the Goods during transit to the full purchase price of the Goods.

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(c) Our 14 day Return Period expires on the 15th calendar day after the Goods were delivered.  Any return arriving after 14 days from the date the Goods were delivered will not be accepted by us.

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(d) Please always contact us before returning any Goods ? so that way we know why you are returning and also we will be on the lookout for your package.

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(e) Returned Goods will only be accepted by us if they are in the exact same condition they were when we sent them to you, including the undamaged return of all accompanying Paperwork. Try the watch on by all means but do not wear it until you are sure you want to keep it.  We will not accept returns where the Goods have been used, damaged or tampered with, even if the Goods are Faulty.  All Goods will be shipped with a special tag that will allow the Goods to be tried on.  Do not remove this tag until you are happy with the Goods.  RETURNS WILL NOT BE ACCEPTED IF THIS SPECIAL TAG HAS BEEN REMOVED.

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(f) Returned Goods will be inspected by us and if they are found to be damaged or otherwise compromised from you handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods, then we reserve the right to reject the return.  Alternatively, we may offer to repair the Goods, which shall be at your cost.  If agreed by you, we will repair the Goods and the cost of the repair will be deducted from the refund monies due. If you do not agree to the repair amount then the return will be rejected by us and cleared funds to cover the delivery cost back to you must be paid by you and received by us before we will return the Goods to you.

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(g) Where we have conducted a face-to-face handover of the Goods the 14 day Return Period will not apply.  During the face-to-face meeting, you will have the opportunity to try on and inspect the Goods and accompanying Paperwork before making final commitment to complete the Order.  Once we have received cleared funds and you have accepted the Goods in person, then the Order will be complete and no Return Period will apply (save for any statutory rights you may have).

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(h) The cost of returning Goods is your responsibility and you accept that you will return the Goods using a tracked courier or mail service, and that the Goods will be adequately insured for the purchase price paid and be appropriately packaged so as to avoid damage in transit.  We will not accept the return of damaged Goods.

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(i) Whilst all of our Goods are thoroughly inspected before sale, if you do receive Faulty Goods then you must return the Goods (including any Paperwork, boxes and anything else you were sent on purchasing the Goods) promptly and always within 14 days of advising us that the Goods are Faulty.

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(j) If you live in the United Kingdom and on delivery discover that the Goods are Faulty, we will reimburse you for reasonable return postage costs ? provided you comply with our reasonable return instructions and provide us with a copy of your postage receipt.

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(k) If you live outside the United Kingdom and on delivery discover that the Goods are Faulty, we will reimburse you up to a maximum of £50 GBP for return postage ? provided you comply with our reasonable return instructions and provide us with a copy of your postage receipt.  At our sole discretion, and depending on the circumstances, we may choose to reimburse a higher amount.

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(l) If your return meets the above criteria you will be issued a refund of the purchase price paid less any irrecoverable fees we have already incurred.  These could include credit/debt card processing fees and/or 3rd party platform sale fees (e.g. if you purchased through Ebay and our sales fee is not reimbursed by Ebay).