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Q1: How to choose the Right Bulb Type?
1. Check your owner's manual, the part number on your original bulbs or search "automotive bulb look-up" online.
2. Select your vehicle model in the filter system of the product detail page to double check the fit.
3. If you are unsure your bulb type, please do remember send message to tell us your car make, model, year and other information which is helpful to check bulb type. for example:
2004 Ford F-150, high/low beam
2015 RAM 1500 with projector-type, high beam
Q2: How to install the bulbs easier?
1. Only 10mins to plug and play then finished installation.
2. Watch and follow the video or pictures of installation
Q3: How to solve that the bulbs doesn't fit?
1. Please make sure the bulb type you ordered,the bulb type may be wrong.
2. Please email us that the Year, Make ,Model of your car and depict the problem details with pics. Our Customer Support Team will give you a guidance as soon as possible and offer a choice of a new bulb if the problem cannot sovle online communication.
Q4: Will this bulb give error code or tend to flicker，or neither side lighting up, or work inconsistantly?
Check the headlight fuses, and then check the ballast plugs to insure correct installation.
If this doesn't work, there may be a voltage problem with the vehicle. You probably just need a relay or capacitor.
Q5: I bought the wrong items/ the items were not compatible with my vehicle.
Please contact us via ebay message to get quick support.
Q6: Do I need to mention the Year, Make and Model in the notes when place order?
A: YES. Please include the Year, Make, and Model in the notes section during checkout to ensure you receive everything needed for your kit!
Q7: WARNING ABOUT POLARITY
Unlike halogen bulbs, LED are polarity sensitive.
BEFORE you start your LED kit installation, verify the polarity on your vehicle by simply plugging the LED bulb into your vehicle socket.
- if your light turns on, please proceed to install both bulbs onto your vehicle.
- if your light DOES NOT turn on, disconnect the bulb and flip the socket in order to reverse the polarity (this will not damage your vehicle electrical system in any way). Once you made sure the LED bulb turns on, please proceed to install both bulbs onto your vehicle.
Note: There is no convention when it comes to polarity. Different car manufactures have different polarity setup, even within the car model the polarity setup on your low beams and high beams might be different.
1. Instant PayPal payment is the preferred method of payment.
2. We also accept payment via PayPal, DebitCard, Visa, MasterCard, Discover.
3. After you have won the auction, an email will be sent to your eBay registered email address.
4. If you are paying through Paypal using eCheck, note that your item can be shipped only after eCheck has cleared.
5. To avoid initiating an unpaid item claim, please pay within 7 days.
6. We will only ship to the confirmed shipping address given with the payment. If you want to ship to other address, please change your shipping address before you make payment.
1. We will ship item locally. Usually for buyers it will take about 5-7 business days to reach. If you don't get it, please contact us firstly, we'll try our best to support you.
2. All items will be shipped out within 1-3 business days with cleared payment. Please included your phone number to the payment note for prompt and secure shipment.
3. Tracking numbers for all orders are added to eBay once they have been dispatched; please login to eBay to find the tracking information for your order.
1. Novsight LED Bulbs offers 2 years warranty.
Disclaimer：Our warranty covers the replacement of the part only, DOSE NOT COVER any associated costs in regards to labor or any other expenses incurred or associated with the purchase of the part.
2. If you are not satisfied with your purchase for any reasons, you can return the item for refund or replacement/exchange within 30 business days.
3.For malfunction products under warranty period, please contact our customer service via EBay Message. Replacements will be sent once after we have a fully communication.No need return the original one after we have fully communication.
4. Any items damaged because of incorrect installation will not be refunded. Please contact us for return or troubleshooting help prior to returning any products.
5. The buyer has an obligation to cooperate with seller to verify defective item. If you want return, please double check if the item does not work or you just don't need it any more. If the item defective or not work, no need return.
6. All returns must include the original packaging.
1. We always put our customers first and your satisfaction is guaranteed. If you have ANY issues with shipping, product or service, please Contact Us first before leaving feedback/write a review or filing a return case. We will solve the problem!
2. Our Novsight Tech's are here to serve you. Email us and our expert team will swiftly diagnose the issue and offer the best solution within 12-24 business hours. All off-hours emails will be answered the next business day.