This Incase backpack is in used condition. This backpack has worn exterior, with markings and small scratches, however these blemishes are purely cosmetic and do not affect the function of the backpack. The interior of the bag is in excellent condition. See photos for condition. The bag still functions perfectly, with secure straps and easy to use zippers. There appears to be a small hole on the bottom of the bag, however it does not allow access into the compartments.