Big Shark Return and Refund Policy

When you buy our products, your purchase is covered by our 30-day Money-Back Guarantee.

If you feel the product has not matched the description or if there is a manufacturing defect you can return your product back to us. We request you to return the product in its original packaging along with the receipt or proof of purchase. We will pay for the return shipping.

For all our Mobile Phone listings we have mentioned the network bandwidth in the descriptions so please check the coverage with your network provider before placing the order. If you require sample IMEI numbers to check with your carrier please contact us. If an item has been opened and /or used, a minimum 20% restocking fee may apply and buyer will need to pay for shipping the product back to us.

We strive to build loyalty and seamless transparency with our customers, so that they feel comfortable to do repeat purchase back from us and It is in our endeavour to build a world class customer service experience. We aren’t happy unless you are 100% satisfied.

We request you to contact us first and explain your issue, we will try to revert back to you within 24 Hours of your email / eBay messaging system and will try to resolve your issue.

For customers in the United States, we have an alternate address in the United States where you return the parcel.

Feel free and make your purchase, we guarantee you won’t be disappointed doing business with us.

We usually ship the product within 2 working days of receiving your order, we use express shipping service of our logistic partners and we can give you an assessment of their service.

Delivery to United States - As early as 4 Days to Maximum 10 Days.

Delivery to Netherlands - As early as 6 Days to Maximum 10 Days.

Delivery to Spain - As early as 7 Days to Maximum 8 Days.

Delivery to Switzerland - As early as 4 Days to Maximum 6 Days.

Delivery to United Kingdom - As early as 4 Days to Maximum 10 Days.

Delivery to Canada - As early as 5 Days to Maximum 10 Days.

Delivery to Austria - As early as 8 Days to Maximum 10 Days.

Delivery to New Zealand & Australia - As early as 9 Days to Maximum 14 Days.

Delivery to South Korea - As early as 6 Days to Maximum 10 Days.

Delivery to Thailand - As early as 6 Days to Maximum 10 Days.

Delivery to Africa - As early as 12 Days to Maximum 30 Days.

Import Duties or Taxes :

We do not have any control on customs charges or custom clearance time or on any other charges; hence, the delivery time is for reference only. Sellers are not responsible for shipping service transit times. Transit times may vary particularly during peak periods.

Customs duty fees are normally charged by the shipping company or collected when they deliver the parcels.

Based on our experience our customers across USA, Spain, Europe, Canada, Australia & New Zealand got the product duty free, we still urge you to check with your country's custom office to determine what these additional cost or taxes etc before bidding / buying this item(s) as these charges would be the buyer's responsibility.

If the buyer refuses to pay customs fees or carrier charges, and the package ends up being returned back to us, we will charge the buyer for any customs fees, plus shipping and handling costs incurred, i.e. buyer will be partially refunded. 

If the buyer refuses to pay customs fees and the package gets lost or held by customs, no refund will be issued. We do not issue a refund until the package is delivered back to us and inspected. 

Customers from Brazil please share your CPF Number while ordering and please note you will be charged Custom Duty in your Country.