All items are dispatched within 2 business days from our warehouse in Sydney. If you need to cancel an order after it has been dispatched, please note that the postage fee may not be refundable. It is also buyer's responsibility to provide correct delivery information. Additional postage fees may apply for re-delivery or re-direction requests.

Please contact us within 7 days of receipt. if:
- You changed your mind and wish to request a return.
- Your product was damaged during transit.
- You wish to make a warranty claim for any product you have purchase.
- You are not satisfied with the product that you have purchased.

Please be advised that for returns by change of mind, we WON'T accept these returns on sealed items whose seals are damaged, broken or missing.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 - 5 business days.

All products cover warranty periods of 12 months. For product issues claimed within 7 days of receipt, we will replace (also cover postage) or issue refund to buyer. For issues claimed after 7 days of receipt, we will conduct a manufacture repair or parts replacement which may take 3 - 4 weeks (we cover freight).

For more detail information, please send email to: g3c5.2024@hotmail.com