FREQUENTLY ASKED QUESTIONS
Q: I have completed checkout but the payment has not cleared. Why?
A: While we do not see buyers payment information, the most common causes are echeck payments or credit card security holds. We are unable to affect your payment in any way so you will need to contact eBay, PayPal or your credit card, debit card, etc... provider directly to obtain information.
Q: I am thinking of bidding on your item. Is it a blem, demo or second and has it been used?
A: Unless specifically and clearly stated in a listing, our products are brand new, first-quality and identical to what you would receive direct from the manufacturer. We have shipped over one million products throughout the USA and around the world and are one of the largest baseball/softball specialty retailers in the world. Please check our
feedback for reassurance. Q: You emailed me a shipping notification and tracking # and it is not working. Why?
A: Typically, you have tried to enter the tracking number too soon after shipment. UPS tracking numbers begin to update within 12 hours of shipment Monday-Friday. USPS tracking numbers begin to update within 4 to 48 hours of shipment. We send hundreds of packages a day and carriers pick-up in bulk and scan one label for the entire load rather than each individual package. The individual scans are done later at their sort facilities. If a UPS tracking number has not updated within 24 hours please let us know. If a USPS tracking number has not updated within 2 business days let us know. Please note that orders placed after 2:30 pm EST will be processed the same day and you will receive a shipping notification but the actual item may not be picked up by the carrier until the following business day.
Q: Can I have my package sent to an address other than the one I provide when I checkout on eBay.
A: No. Per eBay policies we ship only to the address on your
payment. Please do not contact us separately or add a note to the payment
requesting shipment to a different address. If you notify us of an error prior to shipping we will refund payment so you can resubmit with the correct address. If you notify us after shipment we will do our best to help but are limited by services available. All extra expenses for address change services (if available) are the buyers responsibility. Frequently, buyers have the best luck using the myUPS app or USPS.com to have such shipments held for pick-up by the carrier.
Q: I purchased the wrong item. Can I get a refund or exchange?
A: Yes and no. If you purchased the wrong item and want a refund we
allow returns for items in original packaging within 30 days of purchase. We offer an exchange for identical items if there is an issue with a product. We do not offer exchanges for different products. Just as you may not remove the tags from a
product when you walk into a store you may not remove tags from
products your order by mail if you plan on returning it. See if you like the product before you take all the tags or wrappers off.
Q: I live in the Fairfield County/Westchester County area and want to come to look at your products. Do you have a store buyers are allowed to visit?
A: Unfortunately, no we do not have a retail store or allow walk-in customers. We are an online only retailer and have agreements with many of our manufacturers that we will not infringe upon the business of the many local sporting goods stores and batting cages around us. Please support your local small businesses as they are important to you and to us. Buying locally is good for everyone.
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