Welcome to our shop. We are a professional guitar manufacturer and can provide you with the best services and products. If you need more help, please let us know and we will try our best to solve it for you and give you a pleasant shopping experience. If you like one of our products, we will provide you with a detailed answer. Please be assured that we can provide you with high-quality guitars at reasonable prices.
CUSTOMIZED CENTER
If the headstock no showed it ,as we can according to your request to do custom headstock,If you need do Custom order ,you can send message to me ,we can talk about the order details together.
ABOUT THE PICTURES
The pictures was taken by factory workers ,when we take the pictures ,there are some practical applications making the photo different from what you get are the same time ,as we make more guitars at same time ,every guitar can't ensure 100% same the listing showed,pictures showed guitar just one of them ,so if you want actual pictures we send to you,you can message to me.
If there is no special instructions, the order only includes guitar, and the hardcase is only a prop for shooting.
GUARANTEE
We test each guitar (such as hum, sound test, workmanship) before shipping to make sure it is in good condition. If you have any questions or dissatisfaction with our guitars, please notify us as soon as you receive them. We will do our best to make you satisfied.
SHIPPING
Usually parcel will be shipped out via USPS and China Post, because it will take you much less, we will provide you with the tracking number, you can conveniently monitor the shipments progress on it`s website.
CUSTOMS DUTY
Our pricing does not include customs duties. But do not worry, we can provide an invoice with a very low value, you may need to pay little or no customs duties. About the duties, Please consult your local customs before purchasing our products. But if you no want to pay the customs and lead to guitar back to us , you need payment our usd 100 shipping cost .
RETURN POLICY
What if there is a problem with my order?
If there's a problem with your order, the first thing to do is message your Sales Engineer. He or she will take care of you, no matter what. The only policy we have is we'll do whatever it takes to fix the problem and make you happy.
What if I receive a defective product?
We will offer you full refunds only the item you received is Broken or defectove product, please return it within 3 days after you received it, and keep it good condition same we sent ,can;t miss any of parts ! After we receive the item, we will give you Full-Refunds or exchange, but we won `t pay return the shipping cost if not our guitar quality question. If you want do replacement it ,we can send new one to you ,then we will offer shipping lable to you, if you just want replacment parts (if it is parts reason ) ,we can free send the parts to you. Please read the RETURN POLICY before you order it.
Items must be returned in the condition they were received, including all accessories, documentation, and packaging materials.
If your package was originally shipped double-boxed, please return the unit(s) double-boxed.
The product should be packed in the original product box with the UPC codes intact.
When repacking the product box, avoid using duct tape or other adhesives that can leave a residue.
Please use a shipping method that is trackable, such as FedEx or UPS or USPS
We recommend that you insure your package when shipping back to us when purchasing your own shipping labels. Sometimes things get damaged en route, and if that happens, we want you to be covered.
FEEDBACK
As a seller, we appreciate your positive feedback. We are happy to listen to your opinions and actively correct them. If you can't leave positive feedback for any reason, please contact us immediately, we will always do our best to satisfy our customers.