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Neal & Wolf Harmony Intensive Care Shampoo 250ml, Treatment 200ml + FREE Bag

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Neal & Wolf Harmony Intense Gift Set containing a Neal & Wolf Harmony Shampoo 250ml, a Neal & Wolf Harmony Intensive Care Treatment 200ml and a Neal & Wolf Toiletry bag.

Neal & Wolf Harmony Shampoo
Specifically created to help repair damaged hair, using a unique combination of Camelia Seed Oil, Argan Oil and Silk Protein Complex, proven to provide moisture from within. Developed to provide instant transformation in texture and appearance, leaving hair shiny, healthy looking and manageable. Can also help to provide colour protection. Sulfate, paraben, DEA, TEA, Cruelty and Gluten Free.

Neal & Wolf Harmony Intensive Care Treatment
Specially created to help repair damaged hair, using a unique combination of intensive conditioners that deliver an instant transformation. The difference in texture and appearance is truly stunning, leaving hair shiny, healthy looking and manageable. Sulfate, paraben, DEA, TEA, Cruelty and Gluten Free.

Neal & Wolf Toiletry bag
Silver velvet toiletry bag measuring 240mm wide, 130mm high and maximum depth of 60mm at its widest point.

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About Us

SBS UK was established in 1995 from its premises in Bristol.

We originally only traded hair products from within our shop to local customers and then expanded nationally by advertising in fashion magazines to offer a mail order service. Our ranges expanded quickly to include beauty products like designer fragrances, electrical and body care products. Within a couple of years we had already decided to go online with a basic shop listing everything that was available to us. The website changed very quickly over the years as new technology became available and new products pushed us to look for other methods to sell online. An eBay shop followed and 20+ years later we still offer the same professional service.

Our portfolio over the years includes being one of the first online retailers to sell Fudge Hair and GHD straighteners.

Our aim is to always provide a good high quality professional internet and high street mail order service, providing you with good quality products and fair postage prices. We are registered with the "Information Commissioners Offices" (Data Protection Act) and comply with not sharing your data with anyone.

We actively work with wholesalers, suppliers, manufacturers and payment service provider to provide a safe retail experience and will forward any suspicious activities.

We hope you enjoy using our services.

Regards

SBS UK

VAT Registration number GB793707980

ICO Registration number Z8940834

Privacy Policy

About SBS UK

For the purpose of the Data Protection Act 1998 (the Act), the data controller is SBS UK. Requests for subject access or other matters related to the Act should be made in writing to "Data Compliance Officer, SBS UK, 125 Coldharbour Road, BRISTOL, BS6 7SN.

About this privacy policy (GDPR)

SBS UK ("we", "us", or "our") is committed to protecting and respecting your personal information and privacy.

This policy sets out the basis on which any information we collect from you, or that you provide to us, will be processed by us. By visiting our eBay store you are accepting and consenting to the practices described below in this policy.

Please read the following policy carefully to understand how we collect and use your information. If you have any questions about this policy or our use of your information you can contact us via eBay's messaging system.

This policy applies only to the following website:

www.ebay.co.uk/str/sbsukdesignerhairbodyproducts

Any changes we may make to this policy will be posted on this page. Please do check back frequently to see any updates or changes we have made to this policy.

Information we may collect from you

We may collect and process the following information about you:

Information you provide us: You may provide us with information about you by filling in forms, subscribing to our services or by corresponding with us by telephone, e-mail, mail and social media. This includes information you provide when you register to purchase from us, to use this site, subscribe to this website services, participate in social media on this website, leave a review on this website or when you report a problem with our website. The information you give us may include but not limited to your name, address, country of residence, email address and telephone number. We do not collect nor store debit or credit card payment information.

How we use your information

We use your information in the following ways:

To preform our obligations, contracts entered into between you and us and to provide you with the information, products and services that you have request from us.

Disclosure of your information

We may share your personal information with selected third parties to check that the information provided is accurate and valid, to aid us in resolving order and delivery issues.

We may also disclose your personal information to third parties if we are under a duty to disclose or share your information in order to comply with any legal obligation we have. This also includes exchanging information with other companies and organisations for the purposes of fraud protection, prevention or detection of crime, credit risk reduction and law enforcement agencies.

Your rights

You have the right to ask us not to process your information for marketing purposes. We want to make sure that the information we have about you is correct. You may ask us to review or correct identifiable information. You can exercise these rights at any time by writing to us via eBays messaging system.

Having access to information

You have the right to access information held about you. You can exercise this right by contacting us at "Data Compliance Officer, SBS UK, 125 Coldharbour Road, BRISTOL, BS6 7SN.". Any access request may be subject to a fee of £10 which meets the cost in providing you with details of the information we hold about you.

Contacting us

The best way to contact us is through the eBay messaging system.

Returns

We are committed to selling high-quality products however now and again there may be a time when you need to return an item which is either no longer wanted or is discovered to be faulty.

We allow upto 14 days (on receipt of an item) to contacted if you wish to return an item and 14 days upon contact for the item to be returned to us for an item which is not faulty in its original sealed condition. For orders from outside the UK, we allow up to 30 days upon contact for the item to be returned to us. Unfortunately due to health, hygiene and safety reasons we can not accept an item back if it is not originally sealed condition ie fragrances etc

Please contact us for instructions on how to return an item to us.

Please note that we will not accept returned goods without proof of purchase. We can also not accepted goods which do not appear to be faulty or damaged and have had any seal opened / damaged or have been used in any way as all non-faulty items must be returned in a re-saleable condition. Failure to meet this condition may result in no refund and goods being returned to you.

Shipping

Our aim is to dispatch all orders on the same-working day as they are placed on and will notify customers if we have an issue that may delay their order. All orders are dispatched using good quality boxes and we may recycle boxes received from suppliers. Our current collection time is 2:45pm every working day with an order cut-off time is 2:00pm. All international orders will contain a CN22 customs label with information regarding your order on it. This customs information is also electronically sent to the relevant destinations. Electronic customs data is required to ensure that existing, emerging and future legislative, security and customs requirements in overseas destinations are met and we are unable to change this if requested.

Terms & Conditions

It is advisable to read the following "Terms & Conditions" before placing any order.

Definition - In these conditions "the company" means SBS UK and the "customer" means the person purchasing the goods. Conditions These conditions form the basis of any sale between the company and the customer.

1. All items listed are 100% genuine.

2. All prices listed are in British pound sterling or in local currency for eBay international sites. Due to price variations from suppliers, the company reserves the right from time to time to amend published prices without prior notice.

3. SBS UK monitor prices on a daily basis. We will not be held responsible for pricing errors due to software mal-functions, or human error.

4. The customer e-mail you will receive after placing your order is for CONFIRMATION of your order ONLY. Acceptance of your order WILL NOT be accepted until payment has been processed, and your goods dispatched. SBS UK reserve the right to cancel your order.

5. We operate on an 'invitation to treat' basis and not as an 'offer for sale'. As a result, SBS UK reserves the right to decline orders for bulk or high value purchases.

6. All items priced with a suggested selling price refer to prices other retailers are currently offering for the product.

7. All items are subject to availability and can become unavailable at any time. Any item (s) marked as "Back Order" will be placed on "Back Order" and we will then make every effort to obtain the product from our suppliers ASAP. If any item (s) is unavailable from us or our suppliers, the customer will be given notice within 5 working days of us knowing. SBS UK will not be held responsible for any long delays made by our suppliers forwarding item (s) on "Back Order".

8. The company undertakes to use its best endeavours to dispatch your goods on the same day, but does not guarantee to do so. Time of delivery can not be given with any order and some orders may take longer to arrive, due unknown postal conditions. The Royal Mail Special Delivery service is a guaranteed next day delivery service at the point it is dispatched and not at the point it is ordered. We can not specify how long international orders will take to arrive, as them may be subject to a Customs & Excises inspections and collection of import duty / tax fees (which you are liable for). A signature will be required on most deliveries. Any item (s) damaged during delivery transit must be reported to us by seven days.

9. The company will not accept returned goods without proof of purchase. If any item (s) arrives damaged, faulty or you have received the wrong product, the company must be notified within seven days from the dispatch date. We can not accepted goods which do not appear to be faulty or damaged and have had any seal opened / damaged or have been used in any way as all non-faulty items must be returned in a re-saleable condition. Returned items will be refunded on receipt. Failure to meet this condition may result in no refund and goods being returned to you.

10. To return any item you are not happy with to us, please contact us and we will send you an email with instructions on how to return an item to us.

11. We are registered under The Data Protection Act 1984 and do not under any circumstance believe in passing or receiving any information to any third party.

12. We will try to resolve any disagreement as swiftly as possible. If you do have any problem with an order, payment, product or description of any item, please contact us.

13. If your order becomes lost during transit, we will through our courier arrange compensation which will be used to refund your Amazon account. Please note that a parcel is not considered lost until 15 working (not calendar) days have lapsed, this is the "Terms & Conditions of Business" given by the Royal Mail. We are unable to arrange a refund for a lost order until our courier has established that the parcel is lost and no longer retrievable. Our courier mey write to you for confirmation of this. This will in most cases can take approximately ten working days for a UK address and up to thirty working days for an overseas address. All undelivered parcels returned to us will be refunded in full and not resent due to high re-posting charges.

14. We do not sell goods to trade or businesses or on a sale or return basis.

15. Flammable goods such as fragrances, aerosol, diffusers and nail lacquers can not be shipped outside the UK. Orders from outside the UK will be advised accordingly and cancelled for a full refund.

16. All goods shall remain the property of SBS UK until they have been paid for in full. All orders will be released once payment has been taken.

17. These terms and conditions do not affect your statutory rights as a consumer.