Shipping Policy
Our Shipping Process
Upon receipt of payment, we initiate parcel shipment within 1-3 working days.
Once the jacket is handed over to the courier company, we promptly provide you with the tracking number.
Expedited Shipment
We exclusively offer expedited shipping, utilizing either FedEx or DHL services for jacket delivery.
Estimated Delivery Time
Generally, the shipping duration is between 2 to 4 days. However, please note that delays might occur due to holidays, unforeseen events, or customs-related hold-ups. Please understand that we cannot be held accountable for such delays.
Customs and Taxes
Customs duty is the responsibility of the buyer as per your country's regulations. Any applicable taxes and customs duty are the buyer's obligation.
Delivery Issues
Occasionally, delivery delays or failures can arise due to varying customs policies. We are not liable for issues arising from destination customs procedures.
Return Policy
Our Return Guidelines
Should you be dissatisfied with the received product, you have the option to return it within 30 days of receipt.
Return Conditions
For a return to be valid, the product must be in its original, undamaged packaging, complete with tags. Please note that a package opened with care will not be considered damaged.
Return Costs
Any costs linked to the return, including currency conversion and local/international taxes, are the responsibility of the sender.
FEEDBACK
Customer Support
Our customer care team is available 24/7 to address any queries you may have. Feel free to reach out to us.
Timely Responses
We strive to respond promptly to your inquiries. If you do not receive a response within 24 hours, kindly check your spam folder.
Your Feedback Matters
We highly value your positive feedback and appreciate your time taken to provide it. If you encounter any issues, please contact us before leaving negative feedback.