We have a 30-Day return policy any returns must be completed within that time frame.

All returns must have prior approval before shipping back to us.

All Items must be returned in same condition they were received.

We may ask for pictures or other proof of the non-functioning item.

If any item was damaged in shipment, we will open a case with the shipping carrier. Buyer must message us regarding the damage otherwise your refund for the return may be denied. The buyer must send pictures of the outside of the box, the shipping label, and multiple pictures of the equipment showing the damage. A refund will not be issued until the case has been closed by the shipping carrier.

The best way to contact us is through the Ebay Messages.  Any questions or messages will be answered same day unless it is outside of our business hours or a holiday.  Our business hours are 9am-4pm Monday - Friday.

We understand that the success of our business is built on reputation, and we go to the necessary lengths to make sure our customers are taken care of. If you have any questions, please ask before purchasing.

If you feel there is any reason to leave anything but positive 5-star feedback, please contact us so we can make it right. Sending your feedback directly to us helps us become a better store for our customers. Our feedback score is a direct testament to that. The satisfaction of our customers is our number one priority, and we will follow through on that promise. Our jobs depend on it.

All items for sale on our store are being sold for the purposes of use, reuse, refurbishment, or parts for refurbishment. Any unused portions of the material purchased must be taken to an R2/e-Stewards recycler. We thank you for your cooperation and agreement to help us continue making our world a greener place through the proper reuse and handling of all items for sale on our store.