Order line 0845 653 0173 for card payments. Mon - Fri, 9am - 5pm (UK time!) If you wish to pay by cheque or bank transfer please contact us for instructions. Credit cards can also be used by following the paypal link at check out, you'll be given the option to use your card by clicking 'continue' on the left next to the title 'Don't have a paypal account?' If you encounter any problems just email us and we'll be happy to assist.
Any item sent to destinations outside of the UK will arrive via airmail and should be delivered within 5 working days of despatch for Europe and 10 working days of despatch for the rest of the world, however, Airmail times can vary.
A faster tracked Airsure service is also available for some countries, if you require this please choose when checking out. If you choose this service will provide you with an online tracking reference when you item is despatched.
US orders - Items despatched from our US distribution centre will be sent via either USPS first class or priority service. We can also send anywhere in the world via UPS if necessary, please email for a quote if you require this service.
Items are usually despatched within 1 - 2 days, however, we request that you allow up to 15 business days in case we are dealing with an unusually high volume of orders.
If you require something urgently please email and let us know this at time of order.
We will do everything in our power to ensure it reaches you on time.
To ensure you have the option or returning an item please take great care of it on arrival, please make sure it is tried on over your own underwear, that the hygiene strip is kept in place and please be sure not to wear any jewellery that may snag the fabric or strong perfume, makeup or other products which may transfer to the garment whilst dressing.
Packing Instructions
When returning a stocking you will need to print off and fill in a RETURNS FORM which can be found below If you are unable to print this please contact us and we will send you one.
Please pack the stocking carefully in a protective envelope or mailing bag, enclose the completed form and send to -
RETURNS DEPT.
BELLY DANCING DIRECT LTD,
PO BOX 25,
BEAWORTHY,
DEVON EX21 5WT
UNITED KINGDOM
or if you are a US resident to:
BELLY STOCKINGS US
RETURNS DEPT
7078 EASTON RD
PIPERSVILLE
PA 18947
United Kingdom
UK residents will need to ask at the post office for a PROOF OF POSTAGE certificate as this will be your insurance should the packet not reach us for any reason. Alternatively you may use another service such as recorded delivery at your own cost. We can only offer refunds and exchanges on items we receive back. So please be sure to obtain adequate insurance so you are able to claim back the cost of your stocking in the unlikely event of it becoming lost.
UK returns need to be sent back to us within 14 days of receiving your order.
Larger Orders
If you have made a multiple purchase of 10 stockings receiving a discount and wish to return part of the order for a refund the discount privilege will be lost and the price of the item minus the discount will be credited. We strongly recommend an exchange in this instance. For larger orders if the number of items kept still totals over 10 the discount will still apply and the reduced price per item will be credited in full.
If We are at Fault
If you are returning an item due to our error or an item is faulty or unsatisfactory we will gladly refund your full cost of return postage providing you have used the most reasonably priced available service. Please be sure to keep your postage cost receipt which needs to include or be accompanied by a proof of postage certificate. We may need these details when issuing your postage refund.
If you have any other questions you would like answered regarding our returns policy prior to ordering please do not hesitate to CONTACT US.