Payment & Tax

* Preferred method of Payment is PayPal, if you need any assistance with payment options, message us.

* You may also contact PayPal directly.

* Items shipped to destinations or picked up in the state of California is subject to tax.

Shipping Method

* The default shipping rate and method listed are for residential or commercial destinations within the continental 48 United States.


* We only ship to the shipping address provided by eBay/PayPal with your payment. We do not ship to these locations: PO Boxes, APO/FPO, Hawaii, Alaska and other US Protectorates (ie. Guam, Puerto Rico, Virgin Islands, etc.) or other countries.

* The bathtubs will be shipped by contracted trucking company. We will only ship bathtub after your info is verified.

Return Policies & Customer Support

* In general, most issues can be resolved quickly by messaging us, without canceling the order. Please contact us should you notice any issues, our support team is here to help and your satisfactions is our priority.

* Refunds : Refunds are applied to the payment method used at the time of purchase 2-3 days after our receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping charge. If you purchase the item with "Free Shipping", actual shipping fee will be deducted from your refund payment.

* Exchange : If you purchased a product that you wish to exchange for an alternate item, you can return the item for a refund and simply place a new order for the item you desire. You can also contact our customer support if you need further assistance.

* Defective : Merchandise that is discovered to be defective upon receipt will be replaced. We will ship you a new one if we can not resolve the problem.

* Damaged Merchandise : All packages are inspected for damage prior to leaving our warehouse. If your merchandise is damaged during shipment by the shipping courier, please contact us immediately and provide us with photo of the damage part(s). We will work with you to resolve any problem by replacing the damaged parts or merchandise.

* Return Shipping : Return shipping cost (the cost to send merchandise back to our store) is comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse return shipping cost.

* If an item you received is defective, we will definitely replace the item with a new one; however, we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.

* Returning Items : Please send us a message through eBay (Monday-Friday, 9:00AM-5PM Pacific Time) to receive an RMA number.

* All returned merchandise must be in original condition, and must include the original factory box and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), and all instruction paperwork. The RMA number or any other inscriptions must not be written or printed on the product box or packaging. Your refund process will be delayed if any of these conditions are not followed.

Communication & Feedback

* Your satisfaction is our priority.

* If you have a problem or question regarding your transaction please contact us before leaving any type of feedback. We will work with you to resolve any problem you may have.

* Due to the large number of feedback we receive, our automated system will leave feedback for you as soon as we receive your payment.

* Warranty : All of our merchandise includes a warranty, with service provided directly through Inspiration Home Improvement. The length of the warranty will be stated within the item description and/or specifications. If you would like a written copy of the warranty terms and conditions for a specific item, please message us the item and we will send the warranty information.

* We are an authorized dealer for all items we sell. If you need any support for the merchandise you purchase, simply message us.