1. Only acceptable payment method: PayPal.
2. After you won an auction or used the BUY IT NOW option, an invoice will be emailed to you.
3. If your shipping address is different from your address in paypal,
4. please write your correct shipping address in your paypal note.
5. Customs duty is obligation and liability of a citizen in your country, so buyer should be responsible for any tax and custom duty incurred. Generally, the delay or failure delivery is sometimes caused by the policy of different customs. For example, Laser Pointer is unacceptable in some countries. Therefore, please double check your local customs policy carefully before purchase. Or, we will NOT be responsible for any failure delivery related destination customs issue. Disclaimer: Import duties, taxes and charges are not included in the selling price nor in shipping charges of this item. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. Thank you!
1. All items will be shipped by Airmail Parcel,USPS,UPS ,DHL,TNT,EMS and TOLL.
2. We will ship the item via different shipping method depending on order amount , order weight and the country .
3. You can choose the more fast shipping method by paying more shipping charge.
4. Please kindly check before you brought the item whether you can wait for it.
5. Please provide us your telephone number and correct shipping address since it is very important for the item delivery to you successfully.
6. We only ship the item to the confirmed paypal address, if you need to change the shipping address you must add it to your paypal account before sending payment.
7. Delivery time depends on destination and other factors, it may takes up to 30 days. If you don`t receive the item after 30 days, please contact us, we`ll investigate and solve the delivery problem.
8. Please do not open case or leave bad feedback for us before contact. We will really appreciate that.
1. Refund or replacement request is available only the requests within 1 week after parcel received & returning the item as the same condition as received.
2. Please contact us to request a return authorization. Your name, auction number, and reason for return should be included in the email. All items returned must contain all original packaging materials. Please repack the item carefully.
3. Item returned will be tested and a new replacement will be shipped to the buyer immediately when found defective. In the event that a suitable replacement is not available then a refund will be issued. Shipping, handling and insurance fees are non refundable.
4. If the item is found non-defective, the item will be sent back to the buyer at buyer's expense. Items returned without RMA number will be refused and returned to the sender. Buyer is responsible for All Return Postage and Shipping Charges.
5. Buyer is responsible for additional shipping costs for items that are returned refused and/or undeliverable. We do not accept any returns without an authorization number on the box or label it is being returned in.
Please do not open case or leave bad feedback for us before contact. We will really appreciate that.
If you have any questions, our Customer Service staffs welcome you to email us. We strive to answer all questions and resolve any problems as quickly as possible.
Business Hours: HongKong Time GMT+8:00)
Monday-Friday 9:00-17:00
Saturday 9:00-17:00
Note:
1. We try our best to reply to your emails as soon as possible, however, due to high volume of daily incoming emails and time zone difference, we may not be able to reply your emails immediately. Please allow 1 business days for us to response. If you do not receive any reply from us, please check your email ensuring your mailbox has not reached full size.
2. Due to some ISP SPAM filter settings, you may not be able to receive our replies; if you have problems receiving our emails, you may need to use a different email account to contact us.
3. Please give us the opportunity to resolve any problem. We understand the concerns and frustrations you might have, and will try our best to resolve the issues. Please email us before leaving any negative feedback or open any dispute on PayPal.
4. We care about our valued customers, and will always try to help you. So if you have any problems, please contact us immediately.
About Item
All items sold by us are being described to the best of our abilities, as accurate as possible, and with utmost conscientiousness on our part.
However, to avoid any potential oversights, I respectfully request your assistance in helping us to make this a mutually satisfactory transaction by THOROUGHLY reviewing item description and photos, and asking all questions PRIOR TO BIDDING.
Customer Satisfactory
1. Do not hesitate to contact us anytime before and after your purchase, we are committed to your 100% customer satisfaction.
2. We back our commitment with superb service, 100% full money back and a customer satisfaction guarantee.
3. I am here and ready to assist you with any questions or concerns you might have before or after the purchase.
4.My goal is to make sure you are a happy customer and pleasant shopping with us.
Feedback
If you are satisfied with the purchase and our total service, your comment is very important in our business success. Please take a minute to leave us a positive feedback with an overall Detailed Selling Rating (DSR) of 5.
Our eBay account setup auto feedback, so eBay system gives you automatically Positive feedback back after your positive feedback left.
If you plan to give us a neutral/negative feedback Or open ebay/paypal case, please write to us immediately so that we can do our best to resolve your problem.
