Key Features: Brand Name: AmScope Model No: MU500B The MU500B is an upgraded version of our MU series cameras. With an increased data-buffer, image-processing has been improved resulting in higher framerates. With the universal USB 2.0 interface, this bus-powered 5MP camera is a go-anywhere imaging solution. Deriving power from the USB connection, MU series cameras can be used at home, in a lab, or in the field. The industry-standard C-mount design allows this camera to be connected directly to C-mount photo-ports, or used in conjunction with an array of lenses and adapters to mount to virtually any popular microscope line. With software available for Windows, Mac, and Linux, the MU series is a multi-platform imaging solution. The included Windows software offers image-development and measurement tools, as well as advanced compositing features such as image-stitching and extended-depth-of-focus. With the ability to calibrate scales at multiple magnifications, the software can be used for multi-level inspection. Independent preview and capture resolutions allow you to view high-speed video while simultaneously capturing high-definition images. For Mac and Linux, there is a lite version of the software which can capture video and still images, and includes limited processing features.
- offers Stitching, EDF, video recording and measurement functions - conducts measurements for lengths, angles, arcs, areas and etc. - saves still images in BMP, TIFF, JPG, PICT, PTL or other formats - live video and still image capture can be set in different resolutions simultaneously More features: add layers, watermarks, mosaics, tiles; adjust color balance, exposure, saturation, contrast, orientation; change resolution, histogram, granulation, diffusion; transform images via edge detection, digital image warping; conducts measurements for single, parallel or perpendicular lines and rectangular, elliptical and irregular areas; adds notes, measurements, text, arrows, labels, and etc. using customizable text with different sizes and colors; conducts measurements in microns, millimeters, centimeters, inches, feet, and etc. under any magnification powers with desired tolerances
Shipping & Handling:
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Return Policy
We offer 30 days from the date of receipt (verified by tracking information) to request a return on a unit. To do so, please send us a message through eBay member to member messages, with your reason for return, requesting an RMA number.
Note that shipping costs are borne by the customer. Returns requested after 30 days are not valid, and any returns sent without an RMA number will be returned to sender at the sender's expense. Also, please insure all items shipped back, as damage to items by the courier during the return shipment to us are not covered otherwise.
Please keep all original packing materials, as they are required for return (or a 10% restocking fee will be charged). Returned items must be in new/usable condition unless defective on arrival to you.
Warranty Information
We, AmScope, provide all warranty services. Please feel free to contact us whenever you need help by messaging us from the store you purchased the product from.
- Five Year Warranty for Microscopes - All our microscopes come with a five (5) year factory warranty against manufacturing defects, covering labor and parts.
- One Year Warranty for Accessories - All our microscope accessories (USB cameras, illuminators, illumination, dust covers, and etc.) come with a one (1) year warranty.
Note: Buyers bear the cost of shipping and handling cost round trip for warranty services. Warranty does not cover consumable accessories and parts such as bulbs.
Warranty service times vary throughout the year, and are processed in a first come, first serve manner, when parts are available and in stock. Most repairs/replacements are done within 1-2 weeks, however if there is a long line during the busy season, or if your parts need to be ordered from our manufacturer, processing times can be up to 6-8 weeks. We appreciate your patience and understand everyone has a critical need for their unit, and do everything we can to ensure that these requests are handled as quickly as possible.
Defective/Missing Items
For defective items or any missing items from your order, please contact us right away to let us know of the issue.
We allow a 30 day period (from the date of receipt of the item in the mail) to report such issues--any items missing after that time frame will need to be purchased, and any defective items will be treated as warranty issues for repair or replacement only (no returns for refund).
For missing items and broken items, we do require a picture of the shipping label on the box, and of the items that arrived with your unit for verification before we can send any missing items or replacements to you.
Return Procedure
To initiate an RMA, please send us a message through the store you purchased it from. Include your order number, reason for return, and if any pictures are required for your claim, please include them also.
From there, we will process within 24-72 hours, and if approved, issue you an RMA number and instructions on where to mail your unit back to. If qualifying for return shipping covered by us (for defective items within 30 days of receipt), your return label may take another 24-48 hours to process and be received in your email inbox.
Follow the issued instructions, and once received, we will process the item in, and check to ensure everything is there. We will contact you when the item is ready for return shipping (if a warranty request), or simply issue your refund with the appropriate deductions (if any) once processed.
Processing is done first come, first serve, and can take between 1-4 weeks to process (depending on how many requests we currently have in queue). We thank you for your patience while we work on your request.