Please Read Our Store
Policies
To contact us
Phone: 847-925-9905
Please don't hesitate to
contact us if you should have any questions or if we can be of assistance in
any way.
Payment
We accept PayPal, Visa,
Master Card, American Express, or Discover.
Shipping
Most products, unless
otherwise noted for furniture/oversized items, are shipped ground via UPS, Fed
Ex, or USPS.
Shipping
outside of the USA
Please enter your postal
code to calculate shipping costs. Please note that you are responsible for any
additional brokerage fees, duties and taxes. We offer you the choice of USPS
and UPS when possible. We recommend that you use USPS whenever possible. The
brokerage fees are considerably less than UPS.
Return Policy
You may return your unused
item for any reason within 30 days of receipt for an exchange or a refund of
the purchase price excluding our shipping and handling costs. Any upgraded
shipping costs will not be refunded.
Some of our products are
offered with free shipping or at a reduced price, so please be aware that if
you return one of these products our actual shipping costs will be deducted
from your return refund. In addition some of our items carry a restocking fee
which will be deducted from your refund should you wish to make a return.
Please contact us for the actual amount.
Please keep in mind that
once an order is processed, it cannot be cancelled. If you refuse an order, it
will then fall under our standard return policy, where roundtrip shipping costs
will be deducted from your refund.
All returned products
must be in original condition and packaging; otherwise, additional charges may
be applied. Unfortunately, we cannot take returns of products that have been
assembled or modified or have been used.
Certain sale items
cannot be returned. We will clearly marked this on the product's sale page. If
you have any questions about whether a product can be returned, please call us.
Damaged
Items
If your item was damaged
or defective or missing parts, please contact us at 847-925-9905 before
returning the item.
If you decide you do not
want parts or a replacement unit, the item can be returned under our standard
return policy. If a product arrives damaged, or we made an error, and it cannot
be remedied with either a full replacement or replacement parts, we will pay to
return the item to us. If your item is due to a manufacturer's defect, we can
either replace the defective part, or if necessary, the entire unit. We stand
behind our products and maintain great relationships with the manufacturers who
produce them. If you are having an issue, please contact us and we will make
every effort to resolve it.
All returned products
must be in the original packaging with all of the packing materials. Do not
write on the box.
Questions and Feedback
If you have any questions or feedback related to our Privacy Policy, please
contact us. Unique Contemporary Solutions, LTD, is committed to
protecting your privacy. We only use the information we collect about you to
process orders.
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