If you are not satisfied with your purchase and the product is still in brand new condition, we can arrange a partial refund for you, and you will be responsible for paying the return shipping fees.
Please prepared the following information:
1.Order number
2.Proof of purchase
3.Video or detail photos of the faulty product (if applicable)
4.Mailing address
5.Contact telephone number
In order to improve the efficiency of communication, please follow these instructions when you have after-sale problems:
1.Describe the problem with your item in detail/Describe in detail the problem with your products: What happened? When? How? Please also state your full order number and product code (SKU number).
2.Tell us whatparts you have already taken to resolve the issue.
3.Provide the item code indicated on the outer packaging.
4.Sendsomeclear photos or video showing the defect(s); these should be taken under good lighting.
Precautions for Returning goods:
1.Please write the product information of the returned order on the white slip, and then stick the white slip firmly on the outside of the package .
If there are multiple packages, please ensure that the slip can be found in each outside of the package.
The key information must be written on the slip as follows:
①Order number:
②Name and quantity of returned items:
2.Please pack the product in good condition.
3.After the returned package is sent out, please contact with our customer service in time, and take photos or send the tracking number of return packages to seller customer service for tracking.
