Ace Division Inc is a privately run business corporation located in Tyler, Texas. We have been selling on eBay since 1999 and maintain over a 99% positive feedback rating. You can be assured and confident with your purchase through Ace Division, Inc. If you are not happy with your purchase at anytime, feel free to contact us to try and resolve any problem. We specialize in the online sell of musical accessories at greatly discounted prices. We buy our inventory directly from the manufacturer and only in quantities by the truck load. As a result of our tremendous buying power, we have the ability to pass big savings back to you, the customer. We look forward to doing business with you and keeping you as a long-term, valued customer. Since our company deals with manufacturers directly, you are able to get merchandise wholesale for as much as 80% less than if you were to purchase the same product retail. We buy in large quantities and warehouse all our goods. Our "bulk-buying" allows us to receive merchandise at an incredible discount and pass the savings onto you. All our products are new and come with a 1 year warranty offered directly through us. There is no need to deal with the manufacture on warranty issues. You do not have to be a member to take advantage of our wholesale prices. Ace Division, Inc. is committed to supplying the lowest priced, highest quality merchandise internationally. We are also committed to customer service, helping you in every step of your purchase from ordering, shipping, and satisfaction once you have received your goods. We look forward to having a long-term business relationship with you or your company.

Ace Division Inc About Us - YouTube Videos

Defective Product

4.1) For defective products, a 12 month/1-year (from the purchase date) exchange will be honored. See below for more information concerning the Returned Merchandise Authorization (RMA) form.

4.2) You must provide us with written notice via email message within five (5) calendar days after delivery of your order of any cosmetic damage, missing parts, or any other claims regarding your items purchased. The date of your order of being delivered will be confirmed by the shipping carrier used. Parts that later become defective will still be covered by our 1 year warranty, excluding cosmetic defects.

4.3) Most of the time, defective product issues can be resolved by just exchanging out one part on the item rather than exchanging the entire item. Depending on the part, we will usually not require you to ship back any defective parts for replacement as long as you are able to provide us a picture sent to our email address. The picture you send to us must clearly show the part is broken or defective in order to not only verify the part is defective but also to confirm that we will send you the correct part. However, if the defective part is metal or has a cosmetic defect, we usually require that you ship that part back for an exchange.

4.4) If we do require you to send back your defective part, then the buyer at buyers cost must send back only the defective part(s), and not the entire item unless the entire item is defective. For example, if you ordered a stand, and small plastic knob on the stand is broken, only send the broken knob back and NOT the entire stand with the broken knob. If you send back items that are not defective, we might require you to pay for additional return shipping. After we receive the item back from the buyer, we will then pay to re-send an exchange item.

4.5) All items we sell are new, however in rare cases, some parts on an item might be defective upon opening up your package. This does not make the item "used" or "not new," it is simply a manufacture’s defect. It is also important to note that we realistically cannot open up, inspect every part, and test every single item before shipping. However, we do test and inspect at least 1 product from every production run we get. We do random quality testing and inspections of products and also do at least one random product inspection after a customer has contacted us regarding a defective product they received. We do not intentionally sell or ship any used, broken, or defective parts, products or items. Because you do have a 1 year warranty on your item, we will replace that part or item according to these stated terms and conditions to which you have agreed.

4.6) A defective item is defined as the following: when the product has a manufactured defect, or was damaged in shipping, and the product cannot operate correctly as a direct result of the defect. If the product was abused or mistreated, the warranty will not be honored. We have the right to determine if the product was abused or mistreated beyond its intentional use.

4.7) When we ship you a part to replace a defective one, you must physically replace that part yourself. This may include, but is not limited to, using a screw driver, wrench or any other materials required to change the part.

Refund Returns

5.1) Concerning general returns and for defective item returns, if you are unsatisfied for any reason with a product you receive, we will gladly accept the item back within 30 days for a refund (minus restocking & processing fee as figured & stated below). You (the buyer) are responsible for shipping the item back to our location at your cost. See below for more information concerning the Returned Merchandise Authorization (RMA) form.

5.2) If, for any reason, you want to cancel your order after you have paid but before we have shipped your order, you may do so as long as we receive and have read and/or opened your e-mail prior to the actual shipment of your order. If your order has already shipped, then you will need to return your order per the RMA form and instructions.

5.3) The following restocking fees will apply. Please note we do not "profit" from any of these fees charged to you. This only covers our actual cost of the original shipping charges that were billed to us for your order. *Restocking fee or Re-Ship fee = 20% of the original gross product amount. (plus original shipping charges if outside the 48 USA states)

Exchange Returns

6.1) You may return your item in exchange for a different item. See below for more information concerning the Returned Merchandise Authorization (RMA) form. 

6.2) The buyer is responsible for rendering a re-ship fee incurred by having the new item sent back to the buyer as figured & stated in terms section 5.3

6.3) You have the option of paying the re-ship fee through PayPal to our email address or by including the payment with your returned item. You also have the option in sending us a return prepaid label by your carrier account (UPS, USPS, or FedEx only) with your return instead of enclosing a re-ship fee. If we receive your item back with no funds or prepaid return label, your order will be held until payment has been made

6.4) If the item you want in exchange is priced more than the item you purchased to be exchange, then you must add that price difference amount with your RMA. If the item you want in exchange is priced less than the item you purchased to be exchange, then we will issue you a refund on the price difference minus an 20% processing fee. If we do not have the item you want in exchange, you will be given a refund minus the restocking fee as stated in 5.3 

Conditions for all Returns

7.1) Items must be returned in undamaged re-sellable condition with complete original packaging. All returns must accompany the original packaging and original accessories that were included with the original shipment.

7.2) All risks of loss and damage, and all return packaging, shipping, and insurance charges shall be the sole risk and responsibility of the buyer and not Ace Division or its subsidiaries. Buyer must take all necessary precautions to properly protect all items returned against the risks and hazards of shipping.

7.3) Any item returned in damaged condition, as determined in the sole judgment and discretion of Ace Division or its subsidiaries shall subject the otherwise eligible refund to deduction and off set for all loss or damage with a minimum 10% deduction including up to the entire purchase price.

7.4) Under no circumstances, nor for any reason, do we cover return shipping costs on exchanges, defective items, refunds, or damaged items. It makes no difference if you are returning a defective item for a refund or a non-defective item for a refund. This is because we are able to offer you an exchange or replacement under your 1 year warranty for defective items or parts.

7.5) If you do not wish to pay to ship the item back, we will be glad to schedule for you to come by our warehouse located in Tyler, TX to return the item in person; but you must first schedule your appointment by e-mail.

7.5b) If we do provide a return shipping label to return an item for a refund, we may decide at our desecration to deduct a reship fee as stated in terms section 5.3.

7.6) All items returned to us should be credited back in the form of the original payment within 5 business days once we receive the item.

7.7) Returned orders not returned without the original shipping packaging maybe subject to an additional $3 deduction.

7.8) Returns for refunds or returns for exchanges will only be approved if contacting us about returning your order within 30 days the item was originally delivered to you. Returns for refunds or returns for exchanges will only be granted or processed if we receive your return package within 30 days from the date we approved your return or gave you your RMA number. Dates are confirmed by the carriers tracking number.

7.8.1) If we receive a return package for a refund, and the approval date for us to receive that package has expired, your refund will assess an additional 10% restocking fee or the package may be refused by our RMA department. 

7.9) If we do not have the exact item in stock, we reserve the right to send a similar item in equal or greater value. If the replacement part is out of stock, we may have to put your replacement part on back order and will ship it out as soon as we receive your replacement part. In rare occasions, if we are unable to supply you with an exchange part or item because we or the manufacturer have discontinued an item and the item then became defective within the stated warranty term. After we receive your returned defective item, we reserve the right to present the following two options in lieu of a replacement part or item: (1) either issue a store credit from our online store in the amount of your original order or (2) issue a refund minus our stated restocking fee. Should you choose the first option and then purchase an item from us with store credit, the expiration date for the warranty for this new item will be either 30 days from the delivery date of your order or the original date of when your warranty term expired for the originally purchased item for which you returned and were issued store credit, whichever time period is longer.

7.10) If we have already shipped you a replacement part to replace a defective part on your item, and you then later decide to return your item for a refund regardless if that replacement part did or did not solve the issue, you must include that replacement part in the package with your return. Furthermore, there will also be an additional shipping fee held from your refund for the "actual shipping cost" of your replacement part.

RMA Form

7.11) Contact us for the RMA form for you to fill out. Do not return any package without first receiving an RMA number from us via email.

3.1) When you make a purchase or transaction with Ace Division and its subsidiaries, you are agreeing to all terms listed on the auction. We are not responsible if you do not read the complete terms and conditions at the time of the sale. If you do not agree to all terms as stated in this listing or online site, then by all means, do not buy from us!

3.2) You must supply us with your correct and current street address. We will not be responsible for shipping fees if you supply us with an incorrect shipping address. If we receive a package returned from the carrier due to incorrect address, you will be responsible for rendering a double re-ship fee incurred by having the new item sent back to the buyer as figured & stated below, as we are billed for not only shipping to your incorrect address but we are also charged for return shipping fees as well. If your package is being held by the carrier due to incorrect shipping address, and you want us to call the carrier and correct the address, you will need to pay an additional redirect fee in the same amount the carrier currently charges plus $1 handling fee. If you contact us before or after the sale to change your shipping address from what is stated on your order, then we will do our best to change the order for you, but we cannot guarantee or be held responsible for shipping costs if your order is shipped to the address you supplied to us with your original order. We can only guarantee and be responsible for shipping your order to the address that you stated on your order. Furthermore, if you need us to later resend you a package related directly to your original order such as the following examples: a return re-ship & exchange, replacement part, RMA order, etc., know that we will ship this additional order to the address shown on your original order. We will not ship to the changed address you provided after the original purchase. We will view your original order and ship to that shown address. 

3.3) It is the buyer’s responsibility to make sure that all of your state, federal, national, local, and or city laws and ordinances allow the use of the product you are purchasing. 

3.4) If you are dissatisfied with your product, you must contact us BEFORE posting online negative feedback, and we will do everything as promised in the terms and conditions to solve the problem. If you choose to go ahead and leave negative feedback, all warranties, exchange and refund terms of the agreement are null and void until you retract your feedback. In other words, if you would like us to fix the problem, do not leave negative feedback and then demand a solution.

3.5) If your package is lost in transit, we should be able to re-ship your package out within 3 business days once we have confirmed with the shipping company that it has been lost. However, if the carrier cannot confirm directly with us that your package was lost in transit and if your shipment has been in transit by the carrier company for more than 16 business days and has not been scanned within the last 14 business days, we will reship your order back out to you. If we decide your destination zone is a high-risk area for lost packages, we may decide to issue you a full refund and cancel the order. Although extremely rare, cases this sometimes occurs with larger packages that are shipped during peak shipping seasons with USPS Parcel Post, USPS International, and FedEx Smart post. 

3.6) In the rare event of damage due to shipping, the customer must accept the item and must not refuse delivery of the package. If you refuse the delivery, you may be required to submit a re-ship fee as figured and stated below, which is a shipping and handling charge payment to us in the same amount as the original order. Once the customer has inspected the item, and has identified the damaged parts, then he/she should contact us to receive the exchanges for the defective part(s) (see "Warranty" terms for instructions). The customer also has the option to file a damaged report claim against the shipping company under their name. If you file a damage report claim with the shipping carrier, do not let the shipping carrier remove the product from your possession without our expressed written consent.

3.7) If the buyer receives the incorrect product by mistake, we will issue the buyer a pre-paid FedEx return label by an email attachment. The buyer will be required to send us a picture of the item you received by email so that we can confirm you did receive the wrong item. The item the buyer received must be obviously an incorrect item or grossly misrepresented. Grossly misrepresented is defined as an item(s) that are completely different from the pictures, descriptions, and terms and conditions stated here. Grossly misrepresented items are not items that the buyer claims are a different shade of color, or have a defect or blemish (see complete terms and conditions 3.11 for those issues and complete details). Ultimately, the determination of an item being grossly misrepresented and the decision to issue the buyer a pre-paid return label is up to Ace Division or its subsidiaries or agents. If the buyer is issued a pre-paid return label, the buyer must be able to open the attachment from their email and print out the label using a standard printer. The buyer must use the same packaging and drop off the package to any FedEx or USPS authorized ship center. Ace Division or its subsidiaries will not include or pay for FedEx pick-up trip charges to come to the buyer’s location to pick up the package.

3.8) Ace Division or its subsidiaries, agents, or employees shall not be directly or indirectly responsible for any losses to the customer as a result of the failure of any part, including incidental or consequential loss or damage arising from injury, loss of use, loss of time, rental vehicles, loss of profits, or loss of income. Our maximum liability in any event including but not limited to if your order is unavailable, or is lost or is damaged by us, or is subject to any other valid or legal claim, shall be to provide a refund of the purchase price for that specific item (upon return of the order if delivered). We shall have no other obligation or liability to the buyer. If buyer brings a legal action against Ace Division and its subsidiaries or agents, buyer shall be obligated to pay our reasonable legal costs and attorney fees. In the event of any claims or disputes of any kind, buyer agrees to submit any such legal claims or disputes to arbitration in Smith County, Texas due to jurisdiction and law regulations pursuant to the arbitration of claims and disputes provision set forth in these stated terms and conditions. You are agreeing that the complete sell of any merchandise you buy from Ace Division and its subsidiaries, employees or agents is completely in Smith County Texas.

3.9) Prices and availability of products and services are subject to change without notice. Note that we reserve the right and have the freedom to change our prices, including raising and lowering prices, at our own discretion at any time and for any reason. When you make your purchase, you agree to buy this product for the price stated in the listing at that very date and time. Prices are determined by current supply and demand. If we lower prices even one minute after you purchase an item, we will not issue a partial refund. On the other hand, if we increase an item’s price, we will not sell you the item at the previously lower price. Likewise, when we choose to increase our prices, we will not later bill previous customers for the increased price difference. You agree to the price shown the instant you make your purchase. If you demand either a partial refund or a price other than currently listed, we will respond only by copying this paragraph from these Terms & Conditions.

3.10) There are no agreements or warranties, expressed or implied including warranties of merchantability or fitness for a particular purpose, other than those stated in this agreement.

3.11) The buyer understands and agrees that they will not be shipped or sold the exact product that is shown in the photos. The products shown in the photos are only of our demo models. We try to keep our stock pictures and product images up to date, but sometimes there are modifications made by the manufacturer with or without notice. Keep in mind these modifications are decided only by the factory to improve production, safety, performance, quality and/or cost control. The product(s) shown on the image listing might not be exactly the same product(s) in which you receive. Differences in the image shown in the listing and the actual product you receive may include but not limited to, a change in cosmetic style or assembly design, parts made out of different material and/or shape, darker/lighter or different shade of color than shown in the picture, different texture or color pattern design, and or size ratio or appearances as portrayed in the photos.

3.11a) Please note that drums shown on this site will show a color pattern and design in the photos. The color pattern and design of the drum that you will receive will be different then what is shown. This is because all drum designs cannot be made identical to one another. 

3.11b) You will only receive the product that is shown and stated specifically for sale in the listing. Your purchase does not include anything else shown in the photos such as props being used in the photos with the product being sold, backgrounds, people, or any other special equipment or objects that was not specifically stated for sale in the offering or listing.

3.12) Specifications are supplied by manufacturer and have been independently tested by Ace Division or its subsidiaries or agents at random intervals only. Based on factory changes and modifications, buyer assumes and accepts that all sizes, dimensions, and weights stated on all listings may have an 8% plus or minus differential in the actual product that will be sold or received. To confirm exact measurements, it is the buyer’s responsibility to email us before purchase. 

3.12a) The buyer understands and agrees that the specifications, features, and description that are being advertised are only under OPTIMAL or ideal use and set up. Products with adjustable dimensions, and or special features might not perform as advertised under certain adjustment settings. For example, a tripod stands advertised weight load will decrease as the user raises the stands adjustment higher. At the same time, the advertised weight load of the tripod stand will decrease as the user folds in the legs closer to reduce floor space. Therefore, the optimal or ideal setting to achieve the advertised weight load and stated performance of the product would be to assemble the tripod stand at the shortest setting with the legs spread all the way out. Furthermore, a product with multiple levels of adjustments or features might not be able to achieve all the advertised measurements at the same time. For example, a product with two or more adjustable sizes which include its depth, height, and/or but not limited to width, might not be possible to achieve all its advertised measurements at the same time. Depending on the type of product, this might be due to the fact that the more the user increases the width adjustment the more the depth of another measurement decreases or vice versa. Ultimately it is the buyer’s responsibility to understand how the product works, functions, adjusts, assembles, measures and performs under different adjustment settings and optimal or stressed conditions.

3.13) Ace Division and its subsidiaries or agents are not responsible for typing errors in email correspondence by any of our agents. Buyer represents and agrees that no verbal agreements, email communication or representations have been made or relied upon by the buyer for any purposes. No verbal representations or email communication of any kind shall be of any force or effect. For the most accurate information, please relate to this listing or these terms and conditions.

3.14) We do not guarantee delivery time or specific date for your order due to weather conditions and third party carrier’s ability to deliver the package unless it is specified in this listing. We only guarantee that your package will be shipped within 5 business days (unless otherwise stated), providing that the customer has supplied us with all the sufficient information and funds to ship the order.

3.15) Your original payment does not include any additional shipping features offered by the shipping carrier that is not stated here in the terms and conditions (for example signature required services). If you would like to add a signature required service to your order, you must submit a $5 payment through PayPal to our email address within 30 minutes after your original payment. Include in the title of your PayPal payment “Signature Required Upgrade.”

3.16) Ace Division or its subsidiaries are not responsible for stolen packages once your item is delivered. If a package is delivered to you or on your property, and it is stolen, it is your responsibility to put a trace out on the package from the shipping company, or contact the local authority or your insurance provider to report a theft or claim loss.

3.17) Errors will be corrected where discovered, and Ace Division and its subsidiaries reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your payment cleared.

3.18) Unless otherwise stated, all products sold by Ace Division and its subsidiaries are made in China.

3.19) To save on our "Multiple purchases to save you on shipping" (if applies) discount or combined shipping discount, the items purchased must be purchased within 1 hour of each other.

3.20) Business days include Mondays through Fridays only and also are not considered during the following holidays: New Year's Day, Martin Luther King Jr's Birthday Observed, President's Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

3.21) The product that you are purchasing may or may not require assembly, initial adjustments and/or regular adjustments required to use that product. The customer or recipient of the item(s) must have basic knowledge of how the purchased item(s) functions as well as knowledge of how to use any tools required to assemble, operate, and make all adjustments to the product. Additional tools may not be included to assemble or use the product. Note that not all adjustments will be the same for all customers due to different measurements of applications being used with the products and/or different tension settings that each individual customer prefers. If you have questions concerning assembly, adjustments, or additional tools needed for the use of the purchased item(s), please contact us prior to making your purchase.

3.22) From time to time, we reuse shipping boxes and product carton boxes to ship orders. In doing so, we keep our costs and, therefore, prices as low as possible for our customers. Note that reusing boxes does not affect the possibility of your item being damaged in transit, nor does not mean that your item was a customer return/used item. In most cases, all orders are double boxed anyway, thereby protecting the actual item purchased.

3.23) It is the buyer’s ultimate responsibility to make sure the product that they are purchasing is compatible, fits or works with their independent equipment, room size, gear or any other items or property that they intend to use in conjunction with. Ace Division or its subsidiaries does not guarantee its products being sold or offered will be compatible with the customer’s products which may include all different types and brands including but not limited to unknown or custom equipment.

3.24) Any communication you receive from Ace Division or its subsidiaries and agents about products or services being offered will only be considered accurate for up to 48 hours after the time being sent.